Event Operations Manager

High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area.CORE WORK ACTIVITIES Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).Applies knowledge of all laws, as they relate to an event.Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.Adheres to and reinforces all standards, policies, and procedures.Maintains established sanitation levels.Manages departmental inventories and maintains equipment.Schedules Event Services staff to forecast and service standards, while maximizing profits.Assists team in developing lasting relationships with groups to retain business and increase growth.Participating in and Leading Banquet Teams Sets goals and delegates tasks to improve departmental performance.Conducts monthly department meetings with the Banquet team.Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends.Acts as a liaison to the kitchen staff.Leads shifts and actively participates in the servicing of events.Executing Event Services Operations and Maintaining Inventories Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.Observes service behaviors of employees and provides feedback to individuals.Monitors progress and leads discussion with staff each period.Participates in the development and implementation of corrective action plans.Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.Attends and participates in all pertinent meetings.Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.Conducts associate performance appraisals and provides feedback as needed.Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.Observes service behaviors of associates and provides feedback to individuals.Communicates performance expectations in accordance with job descriptions for each position.Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Brings issues to the attention of supervisor and/or Human Resources as necessary.Verifies associates understand expectations and parameters.Delegates tasks to verify room sets are "on time" and meet Event Service Standards.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. undefined: Marriott International Inc

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