The Event Management Specialist plays a pivotal role in the Event Operations team, providing 24/7 monitoring and management of client environments for security events and IT incidents. • Monitor event and incident response ticket queues, triaging as necessary to ensure adherence to service level agreements. • Promptly transfer cybersecurity and IT incident tickets to clients, appropriate departments, or internal contacts for resolution. • Analyze system, security, and application logs to diagnose faults, identify abnormal behavior, and eliminate false positives. • Use SIEM and Endpoint Detection and Response tools to investigate alerts, build incident timelines, and document potential compromises.
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