As a company we enjoy a dynamic and exciting work environment, continued learning and development, along with the confidence that comes from working for a company with a reputation for exceptional service. The position is also responsible for client and event management through event completion. This role will act as the liaison between the Beverage Concierge, and venue level hourly staff, and the Venue Manager to ensure venue packages and service workflows are executed appropriately. This position is fast-paced and provides tremendous opportunity for learning and development within the events industry. • Sell venue services such as event coordination, scissor lift, photo booth and any other additional venue features; manage and set up appropriate services on event day • Venue liaison for clients upon booking and ensure less than a one business day response time to client emails or phone calls • Work directly with clients, vendors and guests on event day to address venue related questions or concerns to ensure customer satisfaction and prompt problem resolution • Knowledgeable in venue services, operations, and contract terms to ensure event success • Compile all necessary forms and documents by event as required by venue contract, venue operations and / or local ordinances • Schedule all venue hourly staff using company scheduling platform • Onsite for events from load in until scheduled timed of departure • Schedule and host venue walkthroughs, private meetings, and rehearsals with clients • Organize and host venue community & marketing events, as well as Walk-through Wednesdays • Create and finalize detailed event specific BEOs for Event Manager and / or hourly support • Partner with the Beverage Concierge to assist with in-person client beverage needs, meetings, tastings, etc.
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