Event Planning Manager

Summary The Event Planning Manager is responsible for upselling and servicing events. Primary sales efforts are in banquet food and beverage and venue rental and includes menu planning, agenda setting, and resort event services. Conduct in person and virtual site inspections for definite groupsMaintaining well organized documentation and reports in Hyatt systemsWorking as a team member with the sales and events staff and other support staffPlan, arrange, organize, and diagram events with the goal of meeting or exceeding client/customer expectations and setting up the operational team for successPrioritize tasks and independently manage workflow based on appropriate needs and demands and the department's policy and proceduresClearly communicate policies, procedures, and services offered by the resort with clients/customersCommunicate applicable Hyatt standard operating procedures (SOPs) for events to Event Services and Culinary leaders and become the liason between the sales contracting process and event executionCoordinate and communicate event logistics with other departments to meet or exceed client/customer expectations, through Hyatt's property management softwareMonitor on-site event activities to ensure satisfaction of participants and follow up with any resolutions provided by operations to ensure resolution of customer service issues and concerns prior to group departure.Manage Meeting Planner portal defaults for resort and promote usageManager work schedule to strategically be on-site during critical event times (greetings, breaks, departures, etc) as neededPresent daily bill to client/customer through Hyatt Meeting Planner portal or in person, at client/customer's preferenceReconcile final invoices with Finance department, and client/customer, with assistance from shared billing servicesAdditional duties as determined by Director of Sales, Marketing, and EventsAttend event order meetings, Sales/Event team meetings, Sales/Marketing meetings as requestedPrepare and be prepared to lead Weekly Group Resume meetings for the resort's groupsMeet or exceed annual revenue and service goals High attention to detail requiredAble to work weekends and evenings as requiredTwo years of office environment experience required1-2 years of Event Planning Manager or Event Planning Coordinator experience preferredSelf-motivated and understand Hyatt's core purpose of carePossess the ability to prioritize tasks and work well within a team environmentProficiency in Microsoft Office including Work, Excel, PowerPoint, and property management system