Event Planning Manager - The Westin Chattanooga

Own the client relationship from contract to completionManage the details that make events run without a hitchBuild long-term relationships with clients and property teamsIdentify and act on every opportunity to exceed client expectations and revenue goalsWork in an environment where doing the job well is genuinely valued Ensures events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.Greets customer during the event phase and hands off to the Event Operations team for the execution of details.Adheres to all standards, policies, and procedures.Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill.Manages group room blocks and meeting space for assigned groups.Actively sells food & beverage and coordinates audio-visual services to meet and exceed each client's contracted minimum.Creates and manages all Banquet Event Orders (BEOs) and event documentation with a high degree of accuracy.Acts as the primary liaison between the Sales Manager and the client from contract turnover through post-event, handling major changes, client introductions, and all client-facing communication throughout.Schedules and facilitates customer site inspections, tastings, in-person planning meetings, and property tours.Coordinates all event details verbally and in writing with clients and property operations teams.Conducts pre-event and post-event meetings as needed to communicate group needs and gather feedback.Manages all post-event administrative responsibilities for assigned clients.Works with property staff to identify and resolve operational challenges before and during events.Solicits feedback from property departments to identify areas for improvement to enhance the Event Planner's experience.Performs other duties as assigned to meet business needs. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Must be able to communicate in English effectively in writing, by telephone, and in person.Excellent customer service skills.Ability to work effectively in a team environment.Strong organizational skills and exceptional attention to detail — this role manages a high volume of moving parts across multiple clients and timelines.Proficiency with computers and standard office software, including Microsoft Office; ability to learn property-specific systems quickly.Basic sales skills with the ability to identify and act on upselling opportunities.Ability to manage time effectively and work efficiently with the tools and systems available.Ability to look at both the big picture and the fine details simultaneously. , food & beverage, or a related operational role consideredDetail oriented, tech savvy, and able to learn new systems and property-specific processes quicklySome exposure to sales, upselling, or client-facing workExperience with Banquet Event Orders (BEOs) is a plusExperience with Marriott's CI platform at any level is a significant asset and will be reflected in compensationMarriott or Westin brand experience is a plusA degree in Hospitality, Hotel & Restaurant Management, or a related field may substitute for experience requirements if the program included training in hotel operations or Marriott's CI platform

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