The tool knowledge set for the position includes Host and Host applications, Event Pro, EMT and TM1 suite products.Meet and exceed Event Management service level agreementsAccurately input event data into Ticketmaster Host system and identify and resolve event related errorsWork with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those eventsEstablish and develop relationships with assigned clientsOn-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilitiesFrom time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event ManagementWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)1-3 years experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster systemService oriented, with strong organizational and communication skillsAble to successfully handle multiple prioritiesCertain degree of creativity, latitude, and problem solving is requiredOverall awareness of the entertainment business is importantKnowledge of how TM departments impact on one another, and on outside clients is a plusMust have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidaysExcellent written and oral communication skills, good organizational skills, and attention to detailMust be computer literate with excellent data entry skillsH. S. diploma or equivalent required. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
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