EVENT SALES AND CONCIERGE

Job Purpose:

- The Client Services Coordinator - Concierge at Cescaphe Event Group is responsible for delivering exceptional customer service and ensuring a seamless experience for clients throughout the event planning and execution process. This role involves acting as the primary point of contact for clients, coordinating with internal teams, and managing client requests to ensure their expectations are met and exceeded.

Key Responsibilities:

Serve as the main liaison between clients and the Cescaphe Event Group, ensuring clear and effective communication.
Coordinate with internal departments, including catering, logistics, and event planning, to ensure all client requirements are understood and executed flawlessly.
Manage client inquiries and requests promptly and professionally, providing solutions and alternatives as needed.
Assist clients with event planning details, including scheduling, venue selection, and service options.
Maintain detailed records of client interactions and event specifications to ensure all team members have access to up-to-date information.
Proactively identify potential issues and work with relevant teams to resolve them before they impact the client experience.
Attend events to ensure client satisfaction and address any last-minute changes or concerns.
Continuously seek opportunities to enhance the client experience and contribute to the improvement of service delivery processes.
Support the sales team in client acquisition and retention efforts by providing exceptional service and fostering strong client relationships.



Required Education:

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Required Experience:

Minimum of 2 years of experience in a client-facing role within the hospitality or event management industry.
Proven track record of successfully coordinating and executing events or concierge services.
Experience working in a fast-paced environment, managing multiple tasks simultaneously.

Required Skills and Abilities:

Exceptional communication and interpersonal skills to effectively interact with clients, vendors, and team members.
Strong organizational skills with the ability to prioritize and manage time efficiently.
Detail-oriented with a keen eye for ensuring the highest level of service and client satisfaction.
Proficiency in using event management software and Microsoft Office Suite.
Ability to remain calm and composed under pressure while delivering exceptional service.
Problem-solving skills to address and resolve client concerns promptly and effectively.
Flexibility to work evenings, weekends, and holidays as required by event schedules.