Event Services Manager

Client Relations Manager

Company: Atlantic ProductionsLocation: Hampton Roads, VA (Hybrid: Office + Event Venues)Job Type: Full-Time

About Atlantic Productions

Atlantic Productions is one of Virginia’s premier event production companies, specializing in weddings, corporate events, galas, school events, photo booth experiences, DJ entertainment, audiovisual production, lighting, draping, and event design. We create unforgettable experiences through exceptional service, organization, and attention to detail.

We are looking for a highly organized, energetic, and customer-focused Client Relations Manager who thrives in a fast-paced environment and enjoys building relationships while coordinating memorable events.

Position Overview

The Client Relations Manager serves as the primary point of contact for our clients from booking through event completion. This individual ensures every event is organized, staffed, and executed at the highest level while providing exceptional customer service throughout the planning process.

This role combines customer service, project management, event coordination, sales support, and marketing assistance.

Primary Responsibilities

Client Experience

Build strong relationships with clients from initial booking through event completion.
Conduct client consultation meetings and planning calls.
Coordinate music planning, timelines, and event logistics.
Answer client questions via phone, email, and text.
Ensure every client receives an exceptional planning experience.

Event Coordination

Coordinate 200+ weddings, corporate events, school functions, and private events annually.
Create detailed work orders for every event.
Prepare event timelines and production schedules.
Coordinate logistics for DJs, photo booth attendants, AV technicians, and event staff.
Ensure all event information is complete before event day.

Administrative Management

Prepare contracts, proposals, invoices, quotes, and payment schedules.
Manage questionnaires and planning documents.
Maintain accurate client records using 17hats.
Organize vendor information and event data in Google Sheets.
Track event deadlines and ensure all tasks are completed on schedule.

Staffing & Operations

Schedule DJs, photo booth attendants, production technicians, and support staff.
Coordinate staffing assignments and event logistics.
Communicate event details with team members.
Confirm schedules, arrival times, and equipment needs.

Sales Support

Present service upgrades including:
Photo Booth Experiences
Uplighting
Pipe & Drape
Ceremony Audio
Cold Sparks
Monogram Projection
Additional Event Enhancements
Assist in preparing proposals and customized event packages.
Follow up on leads and maintain strong customer communication.

Production Coordination

Coordinate logistics for:

DJ Entertainment
Photo Booth Events
Uplighting
Pipe & Drape Installations
Audio Visual Services
Event Set-Up
Event Breakdown
Equipment Delivery

Marketing & Social Media

Capture behind-the-scenes content during events.
Record video footage of weddings and corporate events.
Assist with creating social media content.
Coordinate content collection for Instagram, Facebook, TikTok, LinkedIn, and YouTube.
Help showcase Atlantic Productions’ services through engaging event content.

Qualifications

Required

Excellent communication skills
Strong customer service experience
Outstanding organizational abilities
Ability to manage multiple projects simultaneously
Comfortable speaking with clients on the phone
Detail-oriented
Reliable transportation
Weekend availability

Preferred

Event planning experience
Wedding industry experience
Corporate event experience
CRM experience (17hats preferred)
Google Workspace experience
Social media management experience
Basic photography or videography knowledge

Skills We’re Looking For

Relationship Building
Time Management
Multitasking
Event Planning
Client Communication
Sales
Problem Solving
Team Collaboration
Calendar Management
Organization
Professional Writing
Leadership
Adaptability

Physical Requirements

Ability to lift up to 40 pounds.
Ability to stand and walk for extended periods during events.
Assist with event setup and breakdown as needed.
Comfortable working evenings and weekends.

Compensation & Benefits

Competitive salary (based on experience)
Performance bonuses
Paid training
Growth opportunities
Professional development
Flexible scheduling
Opportunity to attend exciting weddings, corporate events, festivals, and galas
Advancement opportunities into Operations Manager or Director-level positions

Why Join Atlantic Productions?

At Atlantic Productions, we’re more than an event company—we create unforgettable experiences. Our team values professionalism, creativity, teamwork, and exceptional customer service. If you’re passionate about helping clients celebrate life’s biggest moments while growing your career in the event industry, we’d love to meet you.

Ideal Candidate

The ideal candidate is someone who loves people, enjoys organizing complex projects, communicates confidently, thinks proactively, and remains calm under pressure. They take ownership of their work, enjoy working both behind the scenes and at live events, and are excited to help create memorable experiences for every client.

Pay: $17.50 - $25.00 per hour

Benefits:

Flexible schedule

Work Location: Hybrid remote in Virginia Beach, VA