Event Services Manager

JOB DESCRIPTION: Event Services Manager

DEPARTMENT: Event Services

LOCATION/MARKET: Los Angeles

FLSA: Non-Exempt

REPORTS TO: Assistant General Manager, General Manager.

SUMMARY: The primary responsibilities of an Event Services Manager (ESM) involve the oversight of some ESC functions, including the creation of order forms and exhibitor kit flyers. ESM I’s can manage labor desks for small to medium tradeshows (<300 exhibitors) and/or act as the main point of contact with Show Management. As an Edlen employee you will primarily work at the Los Angeles Convention center but must also be able to support other facilities in the LA and Orange county markets.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Provide exceptional, forward-facing customer service to all internal and external customers, including exhibitors, colleagues, and facility personnel.

· Possess knowledge of all services offered, work order keywords, billing, and electrician skillsets.

· Work with ESC’s to ensure that all events in the company event management program (EMP) are updated as information is received, including Event Hours and Exhibitor Lists.

· Verify that all event buckets and files are maintained, organized and up to date.

· Respond to e-mails in the Branch inbox and assist ESC's with complex questions/requests.

· Communicate with general service contractors regarding move-in, exhibitor, show open and tear-out hours as well as obtaining up-to-date floor plans.

· Obtain and review current and up-to-date exhibitor lists and work with Event Services Coordinators to import into EMP, updating exhibitor information as necessary.

· Oversee processed exhibitor utility orders received via email, and through Momentus on-line ordering and answer questions as needed.

· Review and request additional information from exhibitors, hosting meetings as needed to meet exhibitor's needs during move-in and finalizing all plans.

· Communicate regularly with client, decorator and assigned foremen to obtain all relevant event information.

· Ensure accuracy of master floor plans, updating and/or communicating with the GSC as needed.

· Communicate with the assigned foreman and the team regarding order status, event schedule, floor plan updates, installation, dismantle and other unique show attributes.

· Produce exhibitor and show management work orders.

· Obtain and enter in Momentus Show Management and/or general service contractor utility requirements, providing timely estimates to Show Management.

· Participate in pre-show audits of orders and show files to ensure accurate data entry.

· Attend planning, site visits, event operations, GSC production meetings, internal labor, and pre-con meetings as scheduled.

· Manage and provide customer service onsite at exhibitor service desk and/or labor desk, to ensure successful installation and tear out.

· Assist with training and support of Event Services Coordinators.

· Closely communicate with show management/clients before, while on show site and following, attending any update meetings and/or reviews as needed.

· While onsite at the service desk, process new and revised orders, enter completed work orders that have been checked by the labor desk, and create work orders.

· While onsite at the labor desk, dispatch work orders in collaboration with the assigned foremen, track electrician locations via crew sheets, track completed work using a “rough” tear out, review completed work descriptions and accurately track billable labor and materials to be entered at the service desk. Update post-assessment report daily.

· Participate in exhibitor and show management event audits upon event opening and make any necessary corrections.

· Enter all completed show management work orders prior to show close.

· Provide tear-out delivery list and floor plan to foremen, utilizing the disconnect schedule template.

· Review and present show management invoice in person, answering any questions; obtain signature.

· Reconcile paperwork, run reports and submit the event file and paperwork for final approval.

· Maintain awareness of safety and risk management compliance, proactively addressing hazards and promptly reporting any irregularities to management (SESM/DES/AGM/GM).

· May travel and assist branch offices.

· Other duties as assigned.

Qualifications Overview

To successfully perform this role, the candidate must demonstrate competence in each essential responsibility. The requirements outlined below reflect the necessary knowledge, skills, and abilities. Reasonable accommodations will be considered for individuals with disabilities.

Education & Industry Experience

· High school diploma or general education degree (GED) and at least two years of related experience and/or training; or equivalent combination of education and experience.

Customer Service

· Proven ability to deliver exceptional service to clients, exhibitors, internal and external partners in deadline-driven environments.

· Committed to upholding service standards that enhance client satisfaction and event success.

Communication & Language Proficiency

· Capable of interpreting and comprehending procedural guides, instructional materials, and software documentation.

· Skilled in composing professional reports and business correspondence.

Mathematical Skills

· Competent in performing basic and advanced mathematical calculations using whole numbers, fractions, and decimals.

Analytical & Reasoning Ability

· Demonstrates sound judgment and common sense in applying written, verbal, or diagram-based instructions.

· Capable of handling multiple variables within standardized conditions.

Decision Making, Problem Solving & Critical Thinking

· Strong critical thinking skills to evaluate complex scenarios, anticipate risks and develop strategic responses.

Technical & Organizational Skills

· Proficient in Microsoft Word, Excel, Outlook, and TEAMS.

· Detail-oriented and efficient in dynamic environments including offices, convention centers, hotels, and fairgrounds.

Physical Requirements

· Ability to sit or stand for extended periods and walk across level surfaces throughout the day.

· May involve reaching, lifting, and storing materials; occasional lifting of up to 25 pounds is required using safe techniques.

Work Environment

· May encounter varying temperatures depending on location (e.g., convention centers, hotels, or fairgrounds).

· Office environment typically includes standard lighting, climate, and equipment setups.

Scheduling & Availability

· Flexibility to work early mornings, evenings, weekends, and holidays as required by event schedules and operational needs.

· Schedules may shift without prior notice due to the time-sensitive nature of event preparation and execution.

Travel Requirements

· May travel to assist other branches as needed.

Transportation Needs

· Reliable transportation is essential due to business needs and variable locations.

Compliance Statements

Equal Employment Opportunity (EEOC) Edlen is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable laws.

Americans with Disabilities Act (ADA) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

At‑Will Employment Employment with Edlen is at‑will. Nothing in this posting constitutes a contract of employment.

Compensation Transparency Compensation is based on experience, qualifications, internal equity, and market conditions. Additional details may be provided in accordance with state or local posting requirements.

Job Posting Disclaimer This posting is not intended to cover every duty or responsibility. Duties may change at any time with or without notice.

Pay: $27.00 - $31.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person