Events Coordinator

USA Fencing is the National Governing Body (NGB) for the sport of fencing in the United States. Job Summary: The Events Coordinator, reporting to the Associate Director of Regional Events and Merchandise, is a key part of USA Fencing’s customer support team and the primary contact for members regarding sanctioned tournaments. Primary Responsibilities: · Serving as primary customer service contact for the Events Department, fielding incoming calls, emails and support tickets · Developing processes and solutions to streamline response timelines, focusing on goal of 24-hour response time to all member outreach · Support Events Department staff team in day-to-day process administration, including tournament withdrawals, processing of invitation letters for hosted international competitions and refunds. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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