Events Coordinator

Chicago IL O'Hare Hyatt Regency, 9300 Bryn Mawr Ave, Rosemont, Illinois, United States of AmericaPosted Tuesday, June 9, 2026 at 5:00 AMExecutive SummaryCLEANLINESS and FRIENDLINESS!The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.Areas of ExcellenceHappy GuestsSpotless CleanlinessProduct Consistency & QualityTeamworkDuties and Expectations 1. Happy GuestsGuest Relations: Greet guests happily upon arrival and throughout their stay with a smile.Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.Events: Awareness and support for all groups and events at the hotel.Technology: Understanding of relevant technology for each role.Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.2. TeamworkCommunication: Communication between Team Members should be clear, honest, and professional.Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.Events Coordinator, Role Specific Duties and ExpectationsThe Event Coordinator at Hyatt Regency O'Hare Chicago will play an important role in the overall success of our events team. The ideal candidate will have the ability to connect with people in a meaningful way. They will have a hands‑on approach that will contribute to satisfied and loyal clients.ResponsibilitiesRespond to group inquiries and other requests in a timely manner.Prepare, show rooms, and give tours to walk-in clients.Create and distribute flyers for special events.Oversee group blocks and rooming lists, ensuring accuracy using our reservation system.Prepare reports for revenue management and sales teams.Assist with scheduling and servicing meeting rooms as needed.Order and inventory sales amenities and supplies.Provide support and events insight.Other duties as assigned by management.Qualifications & Requirements QualificationsMust have a positive attitude and willingness to learn.Sales experience in hospitality or in a related field.Possess highly developed verbal & written communication skills.Ability to influence others, negotiate, provide friendly service and possess professional selling skills.Must be able to work independently and simultaneously manage multiple tasks.Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills.Physical Working Demands & Working EnvironmentThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

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