Events Duty Person (Head Usher)

**Posting number:** 009067-26-CCS-2

**Department:** Convention & Cultural Services

**Division:** Convention Center Operational Admin

**Job classification:** Events Duty Person

**Posting type:** Open

**Categories:** Miscellaneous, Performing Arts, Safety, Visitor and Convention Bureau, Customer Service, Museum, Convention

Summary
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The Events Duty Person (Head Usher) is the lead representative for Front of House (FOH) during events. The position is responsible for coordinating the usher team, ensuring a positive guest experience, responding to emergencies, and communicating with clients, security personnel, and internal teams. During emergencies, the position serves as the venue representative until a full-time staff member is available to take over.

**IDEAL CANDIDATE STATEMENT**

The ideal candidate will have experience providing exceptional customer service while supporting guest and venue safety during events. The ideal candidate will have experience working in performing arts centers, theaters, or other live entertainment venues, such as arenas or convention centers, and providing technical and functional direction to staff during assigned events.

DEFINITION
To oversee and provide leadership during assigned events at the SAFE Credit Union Convention and Performing Arts District complex facilities; to ensure that the service needs of patrons and licensees are met.

DISTINGUISHING CHARACTERISTICS
Positions are limited to on-call assignments which do not exceed 1040 hours per year.

SUPERVISION RECEIVED AND EXERCISED
General supervision is provided by an Events Coordinator and/or the Events Services Manager. Responsibilities may include providing technical and functional supervision or direction to staff during assigned events.

Examples of duties
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The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:

* Oversee and provide technical and functional direction of staff during assigned events; review and control quality of work; follow event instructions given by the Events Services Manager or Events Coordinator.
* Review event requirement plans with operations and maintenance staff; ensure that all required services are provided.
* Work with clients, caterers, and staff regarding event needs; check that events are going smoothly; assist with changes and concerns before and during assigned events.
* Enforce health, safety, and other facility regulations.
* Prepare necessary reports related to assigned events; leave notes and/or recaps for incoming shifts.
* Respond to facility user emergencies, complaints, and inquiries.
* Assist with event functions such as performing usher, ticket taker, crowd director, door guard, fire watch and/or traffic management as needed.
* Other related duties may also be performed.

Qualifications
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Knowledge of:

* Service and set-up needs and requirements for various types of events.
* Fire and safety regulations and emergency procedures related to public assembly facilities.
* Principles and practices of functional supervision, including work planning, assignment, review, and training staff in work procedures.

Ability to:

* Anticipate the service needs of assigned events.
* Lead, assign, direct, and review the work of assigned staff.
* Train others in effective work procedures and methods.
* Identify event problems and take effective course of action.
* Respond to licensee and public inquiries and complaints in an effective and tactful manner.
* Prepare written reports.
* Follow oral and written instructions.
* Work irregular hours, including evenings and weekends.
* Establish and maintain cooperative relationships with those contacted in the course of work.

EXPERIENCE AND EDUCATION

Experience: 
One year of experience in overseeing assigned events in a large recreational, entertainment, or similar public use facility.

-AND-

Education:
None required.
 
WORK CONDITIONS
 Incumbents must perform shift work as assigned, including days, evenings, weekends, and holidays.
 
 ENVIRONMENTAL CONDITIONS:
 Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels, dark/dim lighting. Incumbents may interact with upset patrons while enforcing departmental policies and procedures.

Supplemental information
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**Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.**

**1. Application:** (Pass/Fail) – All applicants must complete and submit **online** a City of Sacramento employment application by the final filing deadline;

* Employment applications must be submitted online; paper applications will not be accepted.
* Employment applications will be considered incomplete and will be disqualified:
* If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. **Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).**
* If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.

* Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
* Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application or emailed to [[email protected]](mailto:[email protected]). If submitting via email, please include your name and Job # 009067-26-CCS-2 on your documents.

**2. Supplemental Questionnaire:**(Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline;

* Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
* Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
* A resume will not substitute for the information required in the supplemental questionnaire.

**3. Screening Committee:** (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

**4. Hiring Interview:** Those candidates determined to be the MOST QUALIFIED will be invited to participate in an interview process coordinated by the hiring department. There will be no eligible list established, as positions will be seasonal and/or part-time. A hiring interview is not guaranteed.

**5. Conditional Hire:**Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

**QUESTIONS:**

**For questions concerning this job announcement and the application process:**

* Please visit <https://www.governmentjobs.com/Home/ApplicationGuide> for a comprehensive, step-by-step guide to the application process.
* For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
* Visit the City of Sacramento Human Resources Department website at [https://www.cityofsacramento.gov/HR/employment](https://www.cityofsacramento.gov/HR/hr-documents-resources);
* Send an email to [[email protected]](mailto:[email protected]); or
* Call the Human Resources Department at (916) 808-5726