Events Liaison

The candidate will successfully work with venue clients, caterers, vendors and guests while creating exceptional service from the beginning to the end of events. Essential Duties • Successfully interacts and serves as point-of-contact for internal and external clients, caterers, wedding/event planners, vendors, guests and events set up and break down staff to ensure excellent and high-quality guest experiences at Zoo New England (Franklin Park Zoo & Stone Zoo) • Maintains a welcoming environment and demeanor while servicing guests in person • Actively engage and respond promptly to venue clients, vendors and guests along with communicating their concerns to the Events and Celebrations Director • Oversees vendor set up, teardown and cleanup of event spaces • Sets up the event per the client’s specification and maintains event spaces throughout the event • Ensures total compliance with Zoo New England’s contracts, rules and regulations • Effectively anticipate and respond promptly to the needs of all guests and vendors • Responsible for executing the event and securing the building at the end of events • Manages multiple events at once • Must be dependable, able to work independently at both zoo locations (Franklin Park Zoo & Stone Zoo) • Successfully communicates with a diverse group of stakeholders, visitors and patrons • Perform other duties as assigned by Events and Celebrations Director Minimum Job Requirements • Must be able to work weekends and evenings • Must be able to work at both Franklin Park Zoo & Stone Zoo • Must be flexible. The actual schedule will be based upon Zoo New England’s events and administrative needs. • 1 year customer service work experience • Excellent communication skills • Exceptional Interpersonal Skills and ability to work with diverse populations • Must have good organizational, analytical, and coordinating abilities • Ability to work as part of a team and independently • Excellent problem-solving abilities • Attention to detail, must be able to manage several projects at one time • Must be creative and able to prioritize tasks in the face of many challenges • Valid Driver’s License • Ability to lift 30 pounds