Events Management Manager

This manager will collaborate with partners in Technology as well as the broader Regional Management team to deliver an outstanding user experience. As an Events Management Manager, you will lead the seamless coordination of meetings and events within the firm’s prestigious Client Center, setting the standard for service excellence and operational efficiency. Collaborating closely with Technology partners and the Regional Management team, you’ll drive innovative solutions that maximize space utilization and elevate every client interaction. Implement strategies to ensure spaces are used effectively and meet the needs of clients and the organization • Assign meetings and events to the conference center team based on skill level and expertise, ensuring that each event is handled by the most qualified team members to deliver exceptional results • Conduct pre- and post-conference calls when applicable, capturing all relevant details in the Event Management System (EMS) to ensure thorough planning and follow-up, and perform essential reception desk duties, including answering telephone calls and promptly returning emails, to ensure smooth communication and client satisfaction • Work on projects aimed at enhancing the facilities, planners, and overall client experience at the Conference/Client Centers. Required qualifications, capabilities and skills • Bachelor degree required • Six plus years’ experience in Hospitality Industry (5-star hotels, Event Planning and Food & Beverage) with high touch customer service, demonstrating a strong foundation in customer service and organizational skills • Understand the meeting planning process and management of the customer experience • Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly • Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy • Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs • Strong experience of audio-visual systems, food and beverage/catering services • Proficiency in Microsoft Office tools are essential, and experience of the EMS booking system • Willingness to work flexible shifts to cover conference center hours and locations

Create an account to see the full posting, access our search engine, and more.