Events Management Operations Coordinator - Lexington, KY

The University of Kentucky, located in Lexington, KY, is a renowned public research university committed to academic excellence and community engagement. The University offers a wide range of educational, cultural, and social events, contributing to a vibrant campus atmosphere. As an institution that values diversity, inclusion, and safety, the University maintains a Tobacco and Drug-Free campus and upholds both federal and state laws regarding nondiscrimination. The University strives to create a healthy, supportive environment for its employees, students, and visitors.

Within this esteemed institution, the University Events team plays a pivotal role in facilitating events that enrich campus life. The Events Management Operations Coordinator, also known as the University Events Manager, is a full-time, salaried staff position (Grade Level 44) with an annual salary range of $44,678 to $71,469. This role is essential for the seamless planning, coordination, and execution of a wide variety of events across campus. Reporting to the Auxiliary Services - University Events department, the Coordinator is based in Lexington, KY and works primarily Monday through Friday from 8:00 a.m. to 5:00 p.m., with occasional evening and weekend hours as event needs arise.

The Events Management Operations Coordinator is responsible for managing a high volume of event reservations and requests through the University's Event Management Software. Working closely with clients, campus partners, and key stakeholders, the Coordinator ensures that the event reservation process is smooth, compliant with University policies, and meets all procedural requirements. A strong emphasis is placed on customer service excellence, with the Coordinator serving as a knowledgeable resource for students, staff, and external event clients. They assist patrons in submitting requests, guide them through procedures, and clarify event policies, procedures, and requirements.

This position requires keen attention to detail and strong organizational skills to manage multiple event requests and deadlines effectively. The Coordinator actively monitors event timelines, logistics, and safety protocols to guarantee the successful execution of events. Additionally, they collaborate with various University departments to identify and resolve conflicts or operational issues, making sure that all events comply with campus policies and safety regulations.

The role offers a unique opportunity to contribute meaningfully to the University community by supporting a diverse range of events that foster engagement and create memorable experiences. Furthermore, the Coordinator helps develop, implement, and communicate University event policies and procedures, continuously enhancing the operational effectiveness of the University Events Office. Experience with event management practices, reservation processes, customer service principles, and policy application is crucial for success in this position. Preferred qualifications include experience with reservation software and the ability to work independently as well as collaboratively in a dynamic environment.

Working as an Events Management Operations Coordinator at the University of Kentucky provides professional growth opportunities in event management, customer relations, policy administration, campus operations, and project coordination. The role also includes comprehensive benefits and opportunities for career advancement within a respected higher education institution. The University values employee well-being, offering a workplace culture that supports diversity, safety, and continuous improvement.

ma
1 yr related experience
ability to handle objects up to 25 pounds
ability to stand and walk for extended periods
flexible to work some evenings and weekends
strong computer skills, especially Microsoft Office Suite
excellent communication skills
reservation software experience preferred
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