Events Services Manager, Full Time - Oxnard, CA

The Catering and Events Department plays a pivotal role within the hospitality industry by managing contracted group events, social gatherings, food and beverage services, and meeting room revenues. This department’s core responsibility includes room block management and negotiating with suppliers to ensure seamless event execution. With a focus on delivering exceptional event planner satisfaction, the department aims to consistently meet or exceed both departmental and individual revenue goals. The professionals working in this division are integral to maintaining the reputation of the establishment by fostering repeat business and creating memorable guest experiences.

The role of the Event Service Manager is central to the successful execution of events between the hotel and its customers during meetings or special functions. As an intermediary between the client and the hotel, the Event Service Manager ensures that every department involved understands and performs its specific responsibilities throughout the event. This level of organization and communication is vital, as it directly contributes to the potential for future bookings, thereby driving sustained revenue growth. The position also emphasizes maximizing sales opportunities through effective upselling of premium products and services. Serving as the primary contact for event planners on-site, this role carries the accountability for the overall guest experience during the event.

An Event Service Manager is tasked with providing direction and supervision to various hotel departments and their team members during events. This leadership ensures all logistical elements are flawlessly coordinated. The role demands proactive engagement with group and catering customers, striving to anticipate needs and deliver tailored solutions. Organizing, planning, and prioritizing duties through strategic goal setting is a continuous responsibility. Effective communication, both internal and external, is essential and is conducted via telephone, email, written correspondence, or face-to-face interaction.

In addition, the Event Service Manager must demonstrate robust knowledge of operational systems, products, booking procedures, and processes relevant to the role. Conflict resolution and negotiation skills are critical, as the manager must handle complaints, settle disputes, and resolve grievances efficiently and professionally. The role involves influencing both internal teams and external clients to enhance service quality and sales outcomes. Decisions are made through careful analysis and evaluation of issues to determine optimal solutions.

Ensuring high-quality service delivery is a key outcome, achieved by guiding and coaching team members to understand and meet guest expectations. The Event Service Manager may participate in customer site inspections and support the sales process when required. Flexibility to perform other duties as necessary based on the evolving needs of the business is expected. Regular attendance is a must to maintain consistency in service excellence. This career opportunity offers an hourly wage of $28.00, commensurate with experience and location, and invites those with a passion for hospitality and event management to contribute to a dynamic team dedicated to unparalleled guest experiences.
• High school degree or GED
• One year hospitality related experience
• No management experience required
• Zero percent travel
• Ability to communicate effectively in writing
• Ability to understand written documents
• Ability to comprehend spoken words and sentences
• Basic computer proficiency
• Knowledge of customer service principles
• Numerical ability for basic calculations
• Creativity in problem solving
• Adaptability to work task or environment changes
• Ability to build trust with others
• Strong communication skills
• Customer focus
• Empathy and leadership by example
• Setting high work standards
• Planning and organizing skills
• Decision making and problem solving
• Stress tolerance
• Demonstrates technical and professional knowledge related to the position

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