Events Services Manager

Position: Events Services Manager, Full Time Events Services Manager, Full Time (HOT0 CFSI)Job Number: HOT0 CFSIWork LocationsQQ Zachari Dunes on Mandalay Beach Resort, 2101 Mandalay Beach Rd., Oxnard, 93035Department OverviewThe Catering and Events Department is responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.Position StatementAs an Event Service Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on‑site event. Successful achievement of this goal ultimately results in a major contribution to the re‑booking of the business for future dates, maximizing revenues through effective up‑selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.Position SummaryProvide direction and supervision to affected departments and team members during the execution of meeting and/or event.Directly serve on‑site group and catering customers in a proactive manner.Organize, plan and prioritize duties by developing plans and goals.Communicate timely to internal and external clients via telephone, email, written documents or in person.Demonstrate knowledge of job systems, products, booking systems and processes.Resolve conflicts and negotiate with others while handling complaints, settling disputes and resolving grievances and conflicts.Sell and influence both internal and external clients.Make decisions and solve problems by analyzing and evaluating issues to determine the best solution.Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed.Participate in customer site inspections and assist with the sales process as necessary.Other duties as necessary based on business needs.Maintain regular attendance.Required Qualifications Minimum Education: High School Degree/GEDMinimum Years of Experience: one (1) year of hospitality‑related experienceManagement Experience: NoneAdditional Requirements: 0% travelCore Competencies:Writing – Communicating effectively in writing as appropriate for the audience.Reading Comprehension – Understanding written sentences and paragraphs in work‑related documents.Oral Comprehension – Listening to and understanding information and ideas presented through spoken words.Basic Computer Skills – Using basic computer hardware and software.Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services.Number Facility – Ability to add, subtract, multiply, or divide quickly and correctly.Creativity – Ability to come up with creative ways to solve a problem.Management Competencies:Adaptability – Adjust to major changes in work tasks or environment.Building Trust – Interact honestly, fairly and respectfully.Communication – Convey information and ideas clearly.Customer Focus – Develop and sustain productive customer relationships.Empathy – Engage with team members through meaningful interactions.High Work Standards – Set high standards of performance for self and others.Planning and Organizing – Establish efficient courses of action.Decision Making/Problem Solving – Identify and understand issues, problems and opportunities.Stress Tolerance – Maintain stable performance under pressure.Technical/Professional Knowledge and Skills – Demonstrate satisfactory position‑related technical knowledge and skills.The hourly rate for this position is $28.00 and is based on applicable and specialized experience and location.#J-18808-Ljbffr

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