FCM Meetings and Events - Meetings Manager - Philadelphia, PA

FCM Meetings and Events - Meetings Manager - Philadelphia, PA FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. This role combines the strategic thinking of account management with the satisfying hands-on execution of bringing events to life. Key Responsibilities • Manage high volume of small to medium-sized meetings end-to-end with quick turnarounds, coordinating all logistics from planning through post-event reconciliation • Build and manage event registration websites, mobile apps, and virtual platforms using Cvent; implement standardized processes to meet deliverables and customer SLAs • Conduct venue sourcing and submit RFPs; negotiate hotel and supplier contracts to secure optimal terms and manage commission payments • Develop and maintain accurate event budgets from creation through reconciliation; ensure precise documentation of contracts, communications, and reporting • Serve as primary point of contact for stakeholders, clients, and delegates; respond professionally within agreed time frames and exceed service expectations • Proactively communicate with Event Leads and clients to ensure complete task closure throughout pre-event, on-site, and post-event phases • Identify and mitigate risks, resolve conflicts constructively, and take ownership of issues while maintaining composure in high-pressure situations • Leverage data analytics to identify improvement opportunities; analyze event metrics and present actionable insights to optimize programs • Build collaborative partnerships across cross-functional teams and adapt seamlessly to evolving client needs and priorities • Manage competing priorities efficiently, participate in professional development, and stay current on industry trends and sustainability initiatives • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

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