Group and Event Experience Manager

Description

***Ocean Key Resort & Spa*** is seeking an energetic and relationship-driven **Group & Event Experience Manager** to join our team. This role is ideal for someone who loves bringing events to life, from the first conversation with a client through the final details and day-of execution.

You'll be responsible for planning, and servicing weddings, social celebrations, corporate meetings, and special events while creating memorable experiences that reflect the service and attention to detail expected at a luxury resort.

Because this position is highly connected to our guests, clients, event spaces, and operational teams, regular on-property presence at Ocean Key Resort & Spa is an essential part of the role.

**WE ARE**

Ocean Key Resort and Spa is a 4-diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more!

**OUR CULTURE | Individual Distinction, Collective Soul**

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

**What You'll Do**

* Plan, and service weddings, rehearsal dinners, celebrations, corporate meetings, holiday parties, fundraisers, reunions, and other social events.
* Support with property tours, site inspections, client appointments, and event walk-throughs.
* Build strong relationships with clients from initial introduction through event completion.
* Create Banquet Event Orders (BEOs), resumes, menus, and event details.
* Partner with Culinary, Food & Beverage, Banquets, Rooms, and other resort teams to ensure seamless event execution.
* Work with clients to develop menus, event experiences, timelines, and special requests while identifying opportunities to maximize revenue.
* Coordinate tastings, planning meetings, room blocks, and other event-related details.
* Review event spaces and setups before functions to ensure they meet client expectations and resort standards.
* Be present for key events and welcome clients upon arrival, providing hands-on support when needed.
* Monitor event billing, deposits, and payment procedures in partnership with accounting.
* Follow up with clients after events to ensure satisfaction and encourage repeat business and referrals.
* Participate in BEO meetings, business reviews, training, and other sales and operational meetings.
* Represent Ocean Key Resort & Spa at wedding shows, networking opportunities, and other events as needed.

Requirements

**What We're Looking For**

* Minimum 2 years of experience in catering sales, wedding sales, conference services, event management, or a related hospitality   role.
* Luxury hotel or resort experience preferred.
* Strong sales, relationship-building, and customer service skills.
* Excellent communication, organization, and attention to detail.
* Ability to manage multiple events, clients, deadlines, and priorities in a fast-paced environment.
* Comfortable working collaboratively across hotel departments.
* Proficiency with event management systems and Microsoft Office.
* Professional presence and a genuine passion for creating memorable guest experiences.
* Ability to work a flexible schedule based on business and event needs, including evenings, weekends, and holidays.
* Ability to meet Noble House Hotels & Resorts background screening requirements.

**Physical Requirements & Work Environment**

* This position combines office-based work with frequent movement throughout the resort and event spaces. The role requires the ability to:
* Frequently stand and walk throughout the property, including indoor and outdoor event spaces.
* Sit and work at a computer for periods of time.
* Reach, bend, stoop, and kneel as needed during event preparation and execution.
* Lift and carry up to 25 pounds regularly and up to 50 pounds occasionally.
* Communicate effectively with guests, clients, vendors, and team members in a variety of environments.
* Work both indoors and outdoors in varying weather conditions.
* Maintain the visual and auditory ability necessary to review event details, inspect event setups, and interact effectively with guests and team members.

**We’ve got you covered…**

 At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.

* Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
* Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
* 401K plan with matching
* Team Member parking reimbursement program
* On Demand Pay- access to your pay before payday
* Paid Holidays/Personal/Vacation/Sick time
* Company-Sponsored Parking program for team members
* Team Member shift meals
* Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
* Career growth opportunities and Recognition Programs
* Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
* *Certain benefits apply only to full-time employment status, and introductory eligibility period applies*

**Are you ready to join the excitement?** At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.

**At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!**

*Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.*