IT Support and Event Specialist

Job DetailsJob Location: Cumberland University - Lebanon, TN 37087Position Type: StaffEducation Level: Associate's DegreeJob Description

The IT Support and Event Specialist will work under the direction of the IT Operations Manager and the Director of Information Technology and will serve as Tier 1 support for the university’s IT support services.

Responsibilities:

Responsibilities include, but are not limited to:

Provide front-line hardware and software support for employees’ desktops and laptops, peripherals, printers and other technologies
Troubleshoot user account issues for employees and students
Support and maintain A/V equipment and classroom technology
Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel
Identify and report areas for improvement by assessing and evaluating incoming support cases
Assist with the setup and teardown of events

Standard Expectations:

Experience troubleshooting Windows 10/11 operating systems
Experience troubleshooting Mac operating systems
Must be familiar with common desktop and user administration paradigms and tools such as:

System imaging
MS Active Directory
Antivirus/Antimalware tools


Must have a basic understanding of computer networking
Must be able to provide advanced hardware and software support such as:

Replacing failed hardware
Operating system installation


Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as-needed basis
Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus

Qualifications and Skills:

Possess good organizational and communication skills
Strong interpersonal skills when dealing with internal or external clients
Good troubleshooting abilities when working on complex issues
Excellent customer service skills when assisting users with technical problems
Ability to use good judgment and prioritize work effectively

Education and Experience:

Minimum of an Associate Degree in IT or 1-3 years of relevant experience in a related role

Job Type: Full-time

Benefits:

Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Retirement plan
Tuition reimbursement
Vision insurance

Compensation Package:

Hourly pay
Overtime pay

Schedule:

8 hour shift
Evening shift
Monday to Friday
On call
Overtime
Weekends as needed

Experience:

IT Support: 1 year (Required)

Ability to Commute:

Lebanon, TN 37087 (Required)

Work Location: In personQualifications