Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and innovative service. With a diverse portfolio of over 30 brands, Marriott caters to various market segments, from luxury to select service hotels. Marriott Hotels, a flagship brand within this portfolio, consistently strive to elevate the art of hospitality, offering thoughtful and heartfelt service across the globe. The company is dedicated to fostering a welcoming, inclusive environment for both guests and associates, emphasizing career growth, diversity, and holistic well-being. JW Marriott, part of Marriott's luxury portfolio, represents the pinnacle of luxury and refined service, with over 100 properties worldwide located in gateway cities and distinctive resort regions. JW Marriott prioritizes its associates, believing that a happy team leads to happy guests, and offers opportunities for training, development, and recognition in an environment that encourages innovation and genuine care.
The role of Event Service Supervisor at Marriott is pivotal in delivering seamless event operations that meet the high standards expected by guests and planners alike. This position focuses on assisting in the supervision of the event team while being actively involved in the physical setup of function rooms, including arranging tables, chairs, dance floors, and podiums. The Event Service Supervisor works closely with a diverse team, ensuring staff are trained in processes and performance expectations are clearly communicated. They play a crucial role in maintaining asset protection and managing financial and administrative responsibilities related to the event services department.
This role requires hands-on involvement in executing events based on specific requirements and standards, maintaining cleanliness and sanitation in banquet areas, and coordinating with various departments to meet service and facility standards. The supervisor ensures that room setups are timely and aligned with event specifications such as Banquet Event Orders and resumes. A significant part of the responsibilities includes managing inventories and supplies, forecasting needs, and overseeing the rotation of consumables like candy jars and bottled water.
Customer service is at the heart of this role, with the supervisor maintaining a visible presence during events to promptly address guest concerns, collect feedback, and empower employees to deliver exceptional service. Additionally, the supervisor leads by example in human resource activities, setting service goals, scheduling shifts, conducting meetings, and ensuring all staff are trained in safety and emergency procedures.
Marriott International is an equal opportunity employer, fostering a diverse workplace that values the unique backgrounds and experiences of all associates. Joining Marriott Hotels means becoming part of a global community where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of yourself. This role offers an enriching career path in a vibrant setting where the legacy of hospitality excellence continues to thrive.
High school diploma or GED
Three years of experience in event management, food and beverage, or related field
Ability to supervise and lead a team effectively
Strong organizational and communication skills
Availability to work flexible hours including evenings and weekends
Ability to lift and set up event equipment and furniture
Knowledge of safety and emergency procedures
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