Marketing Events Operations

Event Operations Contractor Location: San Francisco, CA (Hybrid - 2x/week in office ideal) Duration: 6-month contract with potential for extension Commitment: 40 hours per week Start Date: ASAP Compensation: $125/HR W2 The Role We're seeking an experienced Event Operations Contractor to build and scale the operational foundation for our highest-visibility programs from intimate policy roundtables to multi-thousand person developer conferences. This is a 0-to-1 operational role where you'll own end-to-end registration systems, merchandise operations, and customer service workflows while creating the playbooks and documentation that will become our center of excellence. You'll support 10 tier 1 events annually including policy and developer conferences, solution launches, executive programs, and third-party sponsorship activations. What You'll Do Registration & Communications Management Build and configure registration environments from scratch across platforms (Swoogo, Cvent) for multi-track, multi-audience events Develop registration analytics dashboards and reporting for internal stakeholders Manage attendee approval workflows, VIP processes, and waitlist operations Execute customer service communications and manage support inbox Design and coordinate onsite registration, check-in, and badging experiences Onsite Meeting Coordination Coordinate and schedule onsite meetings between attendees, executives, and partners Manage meeting logistics and calendar coordination across multi-day events Identify and recommend tools or process improvements to streamline scheduling workflows Swag & Merchandise Operations Plan event swag strategy, manage inventory, and coordinate ordering Coordinate domestic and international shipping logistics Track merchandise budgets and manage vendor relationships Ensure on-time delivery and quality control for event-branded materials Process Documentation & Playbook Development Create operational playbooks, templates, and SOPs for repeatable event processes from scratch Document best practices to enable consistency and scalability across the event portfolio Identify automation opportunities and recommend operational improvements Build training materials for cross-functional teams Leadership & Autonomy Own day-to-day operational execution independently with minimal oversight Work cross-functionally with Marketing Ops, Finance, Procurement, and vendor partners Proactively identify gaps in documentation and process, proposing solutions before being asked Manage competing priorities across concurrent event timelines and communicate trade-offs clearly What You Bring Required Experience 5 years in Event Marketing Operations or Event Technology roles B2B SaaS industry experience Proven track record supporting large-scale events from 500 to multi-thousand attendee conferences Valid passport (10-15% travel, majority domestic with some international) Registration Platform Expertise (Critical) Deep, hands-on experience building and managing complex registration systems including: