Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. Directs and coaches the activities of assigned personnel to ensure all customer service levels and deliverables pertaining to accounts assigned are achieved. Ensure direct reports are trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration. Maintain proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction. ** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway.
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