Marriott International is the world’s largest hotel company, renowned for its extensive portfolio of distinguished brands and exceptional service standards worldwide. Among its prestigious properties in Honolulu, Hawaii, are Sheraton Waikiki Beach Resort, The Royal Hawaiian, a Luxury Collection Resort, Moana Surfrider, a Westin Resort and Spa, and Sheraton Princess Kaiulani Waikiki Beach. Together, these properties offer guests a unique blend of Hawaiian hospitality, luxurious accommodations, and picturesque beachfront locations, making Marriott a preferred choice for travelers seeking memorable experiences in the heart of Waikiki. Marriott International is committed to providing equal opportunity employment and fostering an inclusive environment that celebrates diversity and embraces the rich backgrounds and talents of its associates.
The position available is for an Event Manager who will operate within the Kyo-ya Shared Service in Honolulu, supporting the event management needs of the above highly regarded Marriott properties. This full-time management role offers an annual salary ranging from $69,400 to $80,000 and includes bonus eligibility. As an integral member of the Event Management team, the Event Manager is responsible for overseeing event documentation, coordinating with sales teams, property departments, and customers to ensure a seamless and high-quality experience throughout all event phases. From pre-event planning to execution and post-event wrap-up, this role is essential in upholding Marriott’s commitment to excellence and guest satisfaction.
The successful candidate will handle events of average complexity, ensuring smooth transitions between sales and service teams while recognizing opportunities for revenue enhancement through up-selling and offering event enhancements. Major responsibilities include managing group room blocks and meeting spaces, addressing operational challenges, acting as a liaison among sales staff, customers, and property teams, and participating in customer site inspections. The Event Manager will utilize their judgment and knowledge of current trends in event design and management to elevate the quality and creativity of event offerings.
Customer service excellence is paramount in this role. The Event Manager will provide a consistent presence for clients, manage guest relations effectively by promptly addressing concerns and complaints, and continuously seek feedback to improve the customer experience. Leadership skills are vital as this position involves conducting formal pre- and post-event meetings, leading event teams, and ensuring communication and coordination are effective across all involved departments.
In addition to operational and customer service responsibilities, this role also supports sales and marketing efforts by assisting in revenue forecasting, upselling products and services, and contributing to group event revenue projections. Human resource activities include reviewing guest satisfaction feedback with the team, coaching employees, and assisting in corrective action plans to improve service delivery. Marriott International offers a comprehensive benefits package accompanying this role, including health care benefits, flexible spending accounts, a 401(k) plan, paid time off, life and disability insurance, and various wellness programs.
By joining Marriott as an Event Manager in Honolulu, the candidate will be part of a globally respected hospitality leader with unmatched opportunities for career growth and personal development. The company’s culture encourages associates to deliver their best work, foster a sense of belonging to a global community, and grow into the best versions of themselves while ensuring guests enjoy exceptional experiences.
High school diploma or GED
1-2 years experience in event management or related professional area
OR 2-year degree from accredited university in relevant major
At least 1 year experience in event management
Ability to manage group room blocks and meeting spaces
Strong problem-solving skills
Excellent communication and interpersonal skills
Capacity to work full time in Honolulu, Hawaii
Willingness to participate in pre- and post-event meetings
Ability to handle customer service issues and complaints professionally
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