Operations & Event Manager

POSITION OVERVIEW

The Operations & Event Manager is a senior-level event leader responsible for owning the

planning and execution of Roots’ most complex, high-touch events. This role serves as the lead

producer on assigned events, translating client vision and operational plans into exceptional

on-site execution while ensuring alignment with Roots standards for design, service, and guest

experience.

This position requires a strong eye for detail and design, advanced event management

experience, and the ability to lead teams confidently in fast-paced, high-pressure environments.

In addition to event leadership, this role partners closely with the Director of Operations & Event

Production to support logistics, rental coordination, and operational systems that ensure

seamless execution across all events.

CORE RESPONSIBILITIES

Event Management

● Serve as lead event producer for high-complexity and high-visibility events.

● Own full event execution from BEO interpretation through breakdown.

● Attend BEO meetings and translate event details into clear execution plans.

● Direct service staff and assistant event managers to ensure successful execution.

● Resolve event-day challenges with professionalism, urgency, and sound judgment.

● Maintain communication with clients, venue contacts, vendors, and internal teams.

● Ensure events remain on schedule and meet Roots standards for quality and hospitality.

Event Design & Experience

● Execute event designs consistent with client expectations and Roots standards.

● Maintain high presentation standards for buffets, stations, bars, and serviceware

displays.

● Order and coordinate greenery, décor, and design elements as needed.

● Identify opportunities to elevate event presentation and guest experience.

Event Production & Logistics

● Review BEOs and event details to develop comprehensive execution plans.

● Create detailed pack lists, task lists, and event-specific production timelines.

● Identify equipment, serviceware, rental, and inventory shortages and communicate

needs proactively.

● Coordinate event logistics with Culinary, Service, and Sales teams to ensure seamless

execution.

● Lead expo and loadout processes and verify all event materials are packed accurately

and completely.

● Assign and communicate event vehicle needs in coordination with the Operations team.

Team Leadership

● Foster accountability, professionalism, and adherence to Roots standards.

● Assist with training and development of event management staff.

● Provide performance feedback and operational insights to leadership.

Rental & Inventory Coordination

● Forecast event-specific rental and disposable needs based on BEO requirements.

● Manage rental logistics for assigned events, including forecasting, ordering, revisions,

and returns.

● Assist with inventory forecasting by identifying recurring shortages and replacement

needs.

● Maintain organization and readiness of event equipment, serviceware, and décor items.

● Ensure all rental and inventory items are properly staged, packed, and returned.

Operational Support

● Collaborate with the Director of Operations & Event Production to improve systems,

workflows, and operational efficiencies.

● Assist with inventory forecasting and operational planning.

● Support implementation of SOPs and execution standards.

Reporting & Continuous Improvement

● Complete after-action reports for assigned events.

● Document operational challenges, inventory concerns, and process improvement

opportunities.

● Provide feedback to the Director of Operations & Event Production regarding execution

trends and operational efficiencies.

● Assist with implementation of new procedures, systems, and training initiatives.

WHAT MAKES SOMEONE SUCCESSFUL IN THIS ROLE

● Highly organized and detail-oriented.

● Proactive, adaptable, and solution-focused.

● Strong sense of ownership and accountability.

● Passion for creating exceptional, high-touch event experiences.

● Strong leadership presence and ability to run complex events independently.

● Positive attitude and strong team-first mentality.

REQUIRED QUALIFICATIONS

● 3+ years of experience in catering, hospitality, event management, or event production.

● Experience managing events, coordinating logistics, and leading teams.

● Experience reading and executing Banquet Event Orders (BEOs).

● Strong organizational skills and attention to detail.

● Strong eye for event design, presentation, and guest experience.

● Ability to manage multiple priorities in a fast-paced environment.

● Valid driver's license and reliable transportation.

● Ability to lift up to 50 pounds and work in both warehouse and event environments.

● Availability to work evenings, weekends, and holidays as required.

COMPENSATION & BENEFITS

● Industry-competitive base salary with bonus structure

● Comprehensive health, dental, and vision insurance 75% company paid

● Short-term disability insurance 100% employer paid

● Paid Time Off (PTO)

● Paid parental leave

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Experience:

Catering: 3 years (Required)

Work Location: In person