Operations Manager - Legends Event Center

**OPERATIONS MANAGER -** **Legends Event Center**

**BRY SFM, LLC**

*LOCATION: Bryan, TX*

**DEPARTMENT: OPERATIONS**

**REPORTS TO: ASSISTANT GENERAL MANAGER**

**STATUS: FULL-TIME (EXEMPT)**

**ABOUT THE COMPANY:**

Legends Event Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Bryan, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Legends Event Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

**POSITION SUMMARY:**

The Operations Manager will be responsible for the overall management of events at the complex. This position provides direction, training and development opportunities to front-line managers and part-time staff during events. The Operations Manager will work closely with outside event owners and other department leaders to successfully accomplish these responsibilities.

**PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:**

* Oversees front-line managers/supervisors to ensure compliance with SFM policies and additional applicable laws
* Participates in planning/strategic meetings
* Oversees effective communications with event owners pre and post event
* Oversees the administration and high level of detail required in the organization of events
* Assists with labor law compliance and adherence
* To be on-site at events and take responsibility for the various aspects of managing personnel and production
* Negotiates and produces contracts for relevant vendors building a good working relationship
* Builds an overall understanding of the events in the company portfolio, their operational aims and their revenue streams
* Closes liaison and communication with other departments within the events team including marketing and sales
* Ensures all health & safety, quality control, expense management, security, procedures, and, facility maintenance
* Oversees proper cash handling procedures
* Assists sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics
* Lead cross-functional teams
* Ensures events comply with safety regulations
* Hires, trains, and educates staff on proper event and safety procedures
* Creates and monitors leadership team schedule
* Develops and manages budgets and exercises control in expense management and facility maintenance
* Analyze event performance and prepare metrics presentation
* Promotes company culture and expectations to staff
* Ensures staff is adequately prepared for the event
* Works with General Manager and Finance Manager to develop KPI reports
* Contributes to Facility Business Plan and execution
* Gives final operational approval for event set-up
* Oversees proper reporting of inventory
* Serves as MOD on nights and weekends
* All additional tasks assigned by management

**MINIMUM QUALIFICATIONS:**

* Bachelor's degree in management, sports management, business or related field with 3-5 years of experience in a leadership role in operational management and/or event management
* Food service and food service management experience preferred
* Must have excellent interpersonal, project management and problem-solving skills
* Must be a team player
* Must have excellent verbal and written communication skills
* Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
* Must be able to work flexible schedules including weekends, nights, and holidays
* Must be willing to obtain CPR certifications
* Well organized, efficient, flexible, and able to meet deadlines
* Able to cope with many tasks at once and work to tight schedules

**WORKING CONDITIONS AND PHYSICAL DEMANDS:**

* Must be able to lift 50 pounds waist high
* May be required to sit or stand for extended periods of time in various conditions
* Limited travel may be required
* Weekends, nights and holidays required