Post Event Manager

An ABM Onsite Service Project Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. Project Management & Client Relations: • Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met; • Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs; • Provide customers with information regarding additional services available at ABM; • Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ; • Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; • Inform management and leadership of status of work; identify potential issues and recommend appropriate action; • Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations; • Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management. • Excellent customer service skills to ensure customer retention, enhance service delivery and sell services. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.