Post Events Manager

For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management Flexibility is key—weekends, holidays, and urgent client requests are part of the job. Please note: this position will require the selected candidate to work events and post events as needed. Project Management & Client Relations: • Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met; • Provide customer with information regarding additional services available at ABM; • Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ; • Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; • Inform Project Manager of status of work; identify potential issues and recommend appropriate action; • Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager; • Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work); • Excellent customer service skills to ensure customer retention, enhance service delivery and sell services; • Report accidents and property damage in an accurate and timely manner. Employee Relations and Supervision: • Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; • Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff; • Understand applicable union contracts and develop effective working relationship with local labor unions; • Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.