Post Events Manager

For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management Project Management & Client Relations • Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met; • Provide customer with information regarding additional services available at ABM; • Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ; • Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; • Inform Project Manager of status of work; identify potential issues and recommend appropriate action; • Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager; • Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work); • Excellent customer service skills to ensure customer retention, enhance service delivery and sell services; • Report accidents and property damage in an accurate and timely manner. • Excellent verbal and written business communication skills. ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.