Sales and Event Coordinator

It is critical that the person in this role is invested in the client experience. Sales • Drive sales lead engagement conversations from initial contact and provide the needed insight about the Millcreek Inn event experience • Conduct venue tours for prospective clients • Create new contracts and client files • Responsible for hitting sales targets, and tracking all client engagements • Reliable use and optimize the CRM system (i.e. SalesForce.com, Microsoft Dynamics 365 Sales) to track lead to fulfillment for all clients • Electronic management of all contracts, and update contract details as client event details are refined • Understand our client’s needs and desires to further refine sales opportunities in detail meeting sessions • Schedule and conduct Detail Meetings 6-8 weeks prior to an event • Finalize guest count and payment with clients • Ensures accurate guest count, service, and bar reconciliation for final billing • Update final billing after events Event Management and Coordination • Review function sheet and become familiar with all event details • Schedule servers for event needs and manage serve staff • Update event information as needed • Review final files each week leading up to the event • Prioritize to-do list for event set-up and delegate responsibilities to staff for setup event, event service and clean up • Greet client and respond to their needs throughout the event • Orchestrate & execute event including guest arrival, facility setup, rehearsal, ceremony, dinner service, and cake cut • Coordinate vendor arrival timeline and execution including correct placement of all planned items • Work with client, staff, and kitchen to ensure successful event experiences • Deliver quality events and meet or exceed client’s expectations • Communicate with client consistently • Ensure all details of the event, including those of the vendor and clients are coordinated to client expectation and coordinate for efficient event execution • Update event information on an ongoing basis • Mange client files for through event documentation • Train servers & bartenders in all aspects of job to ensure excellent client service • Meet weekly for operations meetings • Provide a positive atmosphere that allows growth and excellence for employees which cultivates excellent client service • Coordinate all event orders (excluding kitchen and food items) • Track alcohol and linen inventory weekly • Place all bar and linen orders weekly • Assist and update the Operations Manager with maintenance, building, equipment and grounds needs to ensure excellent care for property and assets • Ensure all event amenities are in proper condition for events and stored properly • Work with vendors to maintain and build business relationships and coordinate for outstanding event execution https://www.millcreekinn.com