Senior Event Registration & Technology Manager

We're looking for a Senior Event Registration & Technology Manager to join our team. You’ll provide technical leadership for the planning, implementation, and optimization of registration and event technology solutions, overseeing the attendee journey from registration and housing through virtual/hybrid delivery and reporting. Own registration platform builds in Swoogo and Cvent - workflows, conditional logic, pricing, codes, and multi-track pathsBuild event websites, forms, dashboards, and communications with a creative eye for designScope and manage the broader event technology stack: CFP, SRC, content resource centers, meeting tools, onsite badging/tracking, and mobile appsOwn mobile event app management – sourcing, vendor selection, evaluating and presenting technology differences to clients, API integrations, build, testing, and updatesManage session registration, attendance tracking, capacity, and waitlistsManage technology vendor relationships, including issue resolution and escalationsMaintain attendee data integrity across event technology platforms while developing and distributing accurate registration, attendance, and engagement reports throughout the event lifecycleUnderstand and support compliance with data privacy and security standards (such as PCI DSS, SOC 2, and GDPR) within registration platforms and event apps, including configuring consent settings, collecting required compliance information during setup, and managing attendee data deletion requestsStay current on emerging event technology trends, platforms, and industry best practices, and recommend solutions aligned with client goals, event objectives, and attendee experienceCommunications Develop a comprehensive event communications plan including invitations, reminders, logistics, onsite emails, and post event follow up/surveysDraft, edit, and proof attendee communications across the event lifecycleManage delivery schedules, segmentation, and client brand/tone consistencyMonitor email performance, analyze key metrics, and recommend improvements to enhance engagementHousing 8+ years managing event registration and technology, agency or corporate events preferredDemonstrated ability to thrive in fast-paced, high pressure environments, balancing multiple concurrent projects while collaborating effectively with clients, vendors, and cross-functional teamsProven expertise in Swoogo and Cvent, including housing and session modulesExperience building complex event and registrations websites with layered conditional logic, pricing structures, discount/promo codes, and multi-track pathsExperience managing mobile event apps, including vendor sourcing, comparing and communicating platform tradeoffs to decision makers, API integrations, build/configuration, testing, and post-launch updatesExperience with large scale, high attendance events and varied formats (kickoffs, conferences, incentive programs, roadshows, advisory/board meetings)Proven ability to mentor, coach, and develop less experienced team members through technical guidance, knowledge sharing, and constructive feedbackExperience managing event tech budgets, vendors, and stakeholder relationshipsExceptional written and verbal communication, with strong organizational and time-management skillsExperience managing attendee communications and surveys end to endHands-on experience with virtual/hybrid platforms and streaming toolsWorking knowledge of PCI DSS, SOC 2, and GDPR as applied to registration and attendee dataExperience with attendee help desk support, ideally FreshdeskStrong track record managing hotel room blocks and housing logisticsExceptional attention to detail and data integrity across multiple systemsCreative eye for event website design, with familiarity in Canva or similar design toolsAwareness of event industry trends as it relates to event technologyComfortable working independently in a remote environment with flexibility to travel and work extended/non traditional hoursMust reside in New England, as travel to RI/MA for monthly team meetings is requiredWhat We Offer