Senior Event Registration & Technology Manager

About Garnish

With over fifteen years of experience, Garnish has built a deep understanding of what it takes to create truly impactful events. We work with transparency, focus, and a genuine love for what we do, which is why so many clients feel like we're an extension of their team. We plan everything from user conferences and executive forums to sales kickoffs, partner summits, and sales incentive trips, combining creative thinking with meticulous planning. We've grown almost entirely through organic referrals, proof of the partnership driven approach behind every event we produce.

Role Overview

We're looking for a Senior Event Registration & Technology Manager to join our team. You’ll provide technical leadership for the planning, implementation, and optimization of registration and event technology solutions, overseeing the attendee journey from registration and housing through virtual/hybrid delivery and reporting.

This role suits someone equally comfortable architecting a multi-track registration build, managing a vendor relationship, or troubleshooting a livestream, someone who thrives under pressure and partners closely with clients and cross-functional teams to deliver seamless, secure, data-driven event experiences.

Key Responsibilities

Registration & Event Technology

Own registration platform builds in Swoogo and Cvent - workflows, conditional logic, pricing, codes, and multi-track pathsBuild event websites, forms, dashboards, and communications with a creative eye for designScope and manage the broader event technology stack: CFP, SRC, content resource centers, meeting tools, onsite badging/tracking, and mobile appsOwn mobile event app management – sourcing, vendor selection, evaluating and presenting technology differences to clients, API integrations, build, testing, and updatesManage session registration, attendance tracking, capacity, and waitlistsManage technology vendor relationships, including issue resolution and escalationsMaintain attendee data integrity across event technology platforms while developing and distributing accurate registration, attendance, and engagement reports throughout the event lifecycleUnderstand and support compliance with data privacy and security standards (such as PCI DSS, SOC 2, and GDPR) within registration platforms and event apps, including configuring consent settings, collecting required compliance information during setup, and managing attendee data deletion requestsStay current on emerging event technology trends, platforms, and industry best practices, and recommend solutions aligned with client goals, event objectives, and attendee experienceCommunications

Develop a comprehensive event communications plan including invitations, reminders, logistics, onsite emails, and post event follow up/surveysDraft, edit, and proof attendee communications across the event lifecycleManage delivery schedules, segmentation, and client brand/tone consistencyMonitor email performance, analyze key metrics, and recommend improvements to enhance engagementHousing

Manage hotel room blocks, housing portals, rooming lists, and reservation processes, ensuring accurate room assignments, inventory management, and a seamless booking experienceMonitor hotel pickup, room block utilization, and attrition exposure, preparing regular reports and partnering with hotel contacts and internal teams to recommend adjustments that maximize block performance and minimize financial riskResolve attendee housing inquiries, including modifications, cancellations, and special accommodations, while delivering a high level of customer supportCoordinate VIP housing and accommodations by managing room assignments, amenities, arrival/departure details, and special requests, while partnering with clients, hotels, and internal teams to ensure a seamless VIP experienceVirtual & Hybrid Events

Manage virtual/hybrid event platforms, livestream production, run of show execution, speaker transitions, audience engagement tools, and virtual sponsor/exhibitor experiences to deliver a seamless attendee experienceConfigure and support livestreaming and on-demand content delivery, ensuring content is delivered accurately and performs as expected across all viewing channelsPartner with AV, production, and platform vendors throughout planning, rehearsals, and live event execution, coordinating technical requirements, conducting testing, troubleshooting issues in real time, and ensure successful event deliveryAttendee Support & Onsite Execution

Provide first line support for attendees, clients, and internal teams through Freshdesk and other support channels, while developing and maintaining FAQs and self-service resources to improve the attendee experience and reduce support requestsOversee all onsite event technology operations, including badge printing, attendee check-in, self-service kiosks, lead retrieval, session scanning, and registration hardware, ensuring systems are fully tested, operational, and supported throughout the eventTrain, schedule, and manage onsite registration staff, temporary personnel, and contractors, providing leadership, assigning responsibilities, and ensuring exceptional customer service and efficient event executionDevelop, document, and maintain onsite standard operating procedures, training materials, quality assurance checklists, and contingency plans to ensure consistent execution and rapid resolution of onsite issuesClient & Cross-Functional Management

Serve as primary technical point of contact for clients on assigned eventsPartner with internal stakeholders on project plans, timelines, and deliverablesDrive event tech workstream meetings on assigned events; maintain workback plans and budget tracking as requiredMentor team members on registration, housing, communications, and virtual platform best practicesWhat We’re Looking For

8+ years managing event registration and technology, agency or corporate events preferredDemonstrated ability to thrive in fast-paced, high pressure environments, balancing multiple concurrent projects while collaborating effectively with clients, vendors, and cross-functional teamsProven expertise in Swoogo and Cvent, including housing and session modulesExperience building complex event and registrations websites with layered conditional logic, pricing structures, discount/promo codes, and multi-track pathsExperience managing mobile event apps, including vendor sourcing, comparing and communicating platform tradeoffs to decision makers, API integrations, build/configuration, testing, and post-launch updatesExperience with large scale, high attendance events and varied formats (kickoffs, conferences, incentive programs, roadshows, advisory/board meetings)Proven ability to mentor, coach, and develop less experienced team members through technical guidance, knowledge sharing, and constructive feedbackExperience managing event tech budgets, vendors, and stakeholder relationshipsExceptional written and verbal communication, with strong organizational and time-management skillsExperience managing attendee communications and surveys end to endHands-on experience with virtual/hybrid platforms and streaming toolsWorking knowledge of PCI DSS, SOC 2, and GDPR as applied to registration and attendee dataExperience with attendee help desk support, ideally FreshdeskStrong track record managing hotel room blocks and housing logisticsExceptional attention to detail and data integrity across multiple systemsCreative eye for event website design, with familiarity in Canva or similar design toolsAwareness of event industry trends as it relates to event technologyComfortable working independently in a remote environment with flexibility to travel and work extended/non traditional hoursMust reside in New England, as travel to RI/MA for monthly team meetings is requiredWhat We Offer

Salary starting at $105,000Comprehensive health benefits401(k) with company matchAnnual performance bonusRotating Friday flex dayPaid travel bonusPay: From $105,000.00 per year

Benefits:

401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offWork Location: Remote