Senior Event Services Manager

The Senior Event Manager is a team member of the Event Services Department and is responsible for ensuring successful planning and execution of complex events for the San Jose McEnery Convention Center. • Upsells food and beverage and other services to clients to meet performance margins. • Meets with representatives from various departments and groups to discuss, prioritize, and complete client’s requests. • Ability to demonstrate diplomacy and work collaboratively with various internal and external constituents and departments • Ability to lead and direct others effectively, communicate clearly orally and in writing • Ability to work in a team environment and proactively assist teammate as needed • Conducts site inspection and resolve any issues. • Must have 8+ years of event management and/or catering experience with large-scale complex events • Planning events in a union environment with strong experience with union labor • Ability to establish and maintain strong vendor relationships and negotiation skills at large venues • Food and Beverage collaboration experience • Impeccable internal and external customer service and conflict resolution skills • Independently anticipate and solve problems with the ability to showcase leadership skills and offer solutions • Being skilled and confident with driving revenues, upselling products and services • Experience Negotiating and administering service agreements • Detail oriented, ability to multi-task, work in a fast pace environment, excel at time management, and manage conflict and adapt to changes effectively • Knowledge of crowd management, security practices, building code, applicable laws and regulations (such as pertinent health, fire, and safety laws), principles and practices of event management of a public facility • Work schedule requires schedule flexibility and extended hours including weekends, evenings and holidays • Bachelor’s degree in Business or Event Management or equivalent professional experience • Computer experience: Microsoft Office Applications (Excel, Word, Powerpoint, Outlook Email).