Senior Meeting & Event Services Manager

Santa Monica Proper Hotel is seeking a highly-organized Senior Meeting & Event Services Manager to join our team. A seamless merger of historic retrofit and new construction, our 267-room luxury property features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, and 24,000 square feet of meeting and event space. Duties & Responsibilities: • Cultivate and maintain strong relationships with clients by coordinating meetings and events effectively • Create detailed group resumes and communicate requirements with hotel department heads to ensure smooth event execution • Contribute to the development and implementation of effective marketing plans to increase catering revenues • Optimize room rental charges and identify opportunities to upsell event services • Handle special projects as assigned by Director of Event Sales and Director of Sales & Marketing • Ensure seamless progression of events by following established procedures, collaborating with other staff members, and ensuring accuracy • Welcome clients during the event phase and transition responsibilities to the Event Operations team for execution • Verify billing accuracy and conduct bill reviews with clients prior to finalizing invoices • Manage group room blocks and allocate meeting space for groups and events • Identify operational challenges associated with assigned groups and work with property staff and clients to develop solutions • Participate in customer site inspections and support the sales process as needed • Lead formal pre-event and post-event meetings for small to average-sized assigned groups • Facilitate Banquet Event Order and Resume Meetings to ensure all details are addressed • Collaborate with other departments to ensure cohesive event execution and guest satisfaction • Develop innovative event concepts and experiences to enhance client offerings and attract new business • Coordinate with external vendors and partners to provide additional services and amenities for events • Analyze market trends and competitor offerings to continuously improve event services and remain competitive • Train and mentor junior staff members to ensure a high level of performance and professionalism • Implement sustainability initiatives within event operations to align with corporate responsibility goals • Conduct post-event evaluations and gather feedback to inform future event planning and improvements Education & Qualifications: • Bachelor’s degree highly preferred • Working knowledge of Delphi and HMS preferred • 3-4 years of hospitality experience in Sales, Banquets & Catering Company Overview