Senior Problem, Incident and Event Management Engineer

The Senior Problem, Incident and Event Management Engineer drives technical support teams to Root Cause Analysis post - recovery services during periods of service disruption or outages to key technology platforms/applications. The Senior Problem, Incident and Event Management Engineer establishes policies, processes and systems for the implementation of a quality Problem Management process. • Experience in problem analysis and process documentation. This incentive opportunity is based upon company and/or individual performance. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment