Special Events Planner

Michaels Stores, Inc. is seeking a Special Events Planner to join our team. As a Special Events Planner, you will be responsible for planning, coordinating, and executing special events within our stores to provide a fun and engaging experience for our guests. Key Responsibilities: • Plan and coordinate special events, including children's birthday parties and other craft classes or events • Engage with clients of all ages by creating an environment of fun and creativity • Demonstrate and instruct party participants in the completion of craft projects, perform face painting, and other activities • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards • Communicate events with clients and store team members • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed • Adjust plans and events based on client feedback and needs • Create backup or emergency plans to be executed as needed Customer Experience: • Provide excellent customer service by helping customers shop, locate products, and provide solutions • Ensure fast and friendly checkout experiences • Engage customers on benefits of rewards programs and private label credit cards and complete enrollments • Educate customers on Voice of Customer (VOC) surveys • Assist with omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Physical Requirements: • Ability to remain standing for long periods of time • Ability to move throughout the store • Regular bending, lifting, carrying, reaching, and stretching • Lifting heavy boxes and accessing high shelves by ladder or similar equipment Work Environment: • Public retail store setting taking care of our customers; all public areas are climate controlled • Some stock rooms may not be climate controlled • Some outdoor work if assigned to retrieve shopping carts or while unloading trucks