Technical Productivity Program Coordinator - Event Operations

Job Title: Program Coordinator (Event Operations) Location-Type: Onsite/Hybrid in San Francisco Start Date Is: ASAP Duration: Contract Compensation Range: Up to $85/hr W2 Benefits: Eligible for Health, Dental, Vision, 401K Not eligible for Visa sponsorship Job Description: Support and manage end-to-end operations for an in-person technical onboarding program, ensuring seamless execution and an exceptional participant experience. Day-to-Day Responsibilities: • Coordinate onsite cohort events including room setup, AV checks, catering, and materials prep • Manage event timelines, breakout sessions, and participant engagement activities • Maintain cohort roster, track attendance, and assign participants to sessions • Own all participant communications including emails, calendar invites, and Slack coordination • Distribute surveys, compile feedback, and track program performance metrics (e.g., NPS) • Schedule and coordinate speakers, ensuring timely delivery of materials • Maintain and update program documentation including run-of-show and playbooks • Manage program calendar, resolve scheduling conflicts, and maintain project tracking tools • Troubleshoot issues in real-time and ensure smooth event execution Requirements: Must-Haves: • 2-5+ years of experience in program coordination, event operations, L&D operations, or similar • Experience managing recurring in-person events with 20+ participants • Ability to work onsite for events and additional in-office days as needed • Strong ability to operate independently with a remote manager • Exceptional organizational skills and attention to detail • Experience with project management tools such as Asana or similar • Proven ability to manage participant communications end-to-end • Strong stakeholder management skills, including working with senior contributors Nice-to-Haves: • Background in tech, SaaS, or startup environments • Experience supporting technical audiences or onboarding programs • Event marketing experience • Familiarity with NPS or feedback-driven program improvement • Experience building or maintaining operational playbooks or SOPs • Experience with Slack-based communication or community management

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