Technical Productivity Program Coordinator - Event Operations

Job Title: Program Coordinator (Event Operations)
Location-Type: Onsite/Hybrid in San Francisco
Start Date Is: ASAP
Duration: Contract
Compensation Range: Up to $85/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Not eligible for Visa sponsorship

Job Description:
Support and manage end-to-end operations for an in-person technical onboarding program, ensuring seamless execution and an exceptional participant experience.

Day-to-Day Responsibilities:
• Coordinate onsite cohort events including room setup, AV checks, catering, and materials prep
• Manage event timelines, breakout sessions, and participant engagement activities
• Maintain cohort roster, track attendance, and assign participants to sessions
• Own all participant communications including emails, calendar invites, and Slack coordination
• Distribute surveys, compile feedback, and track program performance metrics (e.g., NPS)
• Schedule and coordinate speakers, ensuring timely delivery of materials
• Maintain and update program documentation including run-of-show and playbooks
• Manage program calendar, resolve scheduling conflicts, and maintain project tracking tools
• Troubleshoot issues in real-time and ensure smooth event execution

Requirements:
Must-Haves:
• 2-5+ years of experience in program coordination, event operations, L&D operations, or similar
• Experience managing recurring in-person events with 20+ participants
• Ability to work onsite for events and additional in-office days as needed
• Strong ability to operate independently with a remote manager
• Exceptional organizational skills and attention to detail
• Experience with project management tools such as Asana or similar
• Proven ability to manage participant communications end-to-end
• Strong stakeholder management skills, including working with senior contributors
Nice-to-Haves:
• Background in tech, SaaS, or startup environments
• Experience supporting technical audiences or onboarding programs
• Event marketing experience
• Familiarity with NPS or feedback-driven program improvement
• Experience building or maintaining operational playbooks or SOPs
• Experience with Slack-based communication or community management