About the Venue
Sanctuary Mimo is a luxury, mid-century modern venue in the Miami historic MiMo district that offers multiple event spaces to exceed clients’ visions for everything from social celebrations to corporate programs. We provide incredible spaces where our curated list of preferred caterers and production companies bring our guests’ events to life. Sanctuary MiMo unveils over 14,000 square feet of versatility for all occasions.
About the Role
We are seeking an organized, detail-oriented professional who brings energy, warmth, and a hospitality mindset to every client interaction.
As the first point of contact for our venue, you will manage all inbound inquiries and guide prospective clients from initial interest through booking. You will play a critical role in creating a polished, responsive, and welcoming experience that reflects the quality of our space.
Success is driven by responsiveness, organization, follow-through, and a genuine enthusiasm for helping clients find the right fit for their event. Once an event is booked, it is transitioned to our Event Operations team.
Responsibilities
Serve as the primary point of contact for all inbound client inquiries (email, web, and phone)Deliver prompt, professional, and engaging responses that reflect a high level of hospitalityCommunicate availability, packages, and pricing clearly and confidentlyGuide clients through the booking process from inquiry to contract executionPrepare proposals and booking materials with accuracy and attention to detailMaintain a clean, accurate, and up-to-date pipeline in TripleseatFollow up consistently to ensure all opportunities are progressing so there are no dropped inquiriesCoordinate a smooth and complete handoff to the Event Operations teamTrack inquiry activity, booking progress, and next steps with disciplineCollect, manage, and strictly enforce deposits, payments, and refunds for every bookingRepresent the venue with a positive, upbeat, and solutions-oriented approachAssist with additional duties and projects as neededSchedule
This role is a full-time hourly position starting between $24-26.50 per hour.
This role will follow a hybrid schedule. Tuesday, Wednesday & Thursday on location. Monday & Fridays remote.
Experience
2–5 years of experience in hospitality, event venues, catering, or client-facing administrative rolesExperience with Tripleseat or similar CRM/event management platforms strongly preferredEvent venue, banquet hall, or hotel event office experience.Experience handling inbound inquiries and coordinating bookingsFamiliarity with pricing structures, proposals, and booking workflowsQualifications
Excellent written and verbal communication skillsHighly organized with strong attention to detailAbility to manage multiple inquiries while maintaining responsivenessProfessional, positive, and service-oriented demeanorStrong sense of ownership and follow-throughSkills Needed for Success
Energetic, responsive, and detail-drivenHospitality-first mindset with a polished communication styleProcess-oriented and highly reliableComfortable in a fast-paced, inquiry-driven environmentStrong commitment to follow-through and accountabilityIdeal Candidate
Enjoys being the welcoming first impression for clientsBrings positive energy and professionalism to every interactionTakes pride in staying organized and responsiveNaturally follows up and ensures nothing falls through the cracksPrefers a structured, client-focused role over traditional salesPhysical Requirements
While performing the duties of this role, the team member is frequently required to stand, walk, talk and hear. The team member frequently is required to handle or feel and reach with hands and arms. The team member is frequently required to sit; The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision.
MEMORIES ARE MADE HERE
WEDDINGS · CORPORATE · SOCIAL · ENTERTAINMENT
Our websites and social media pages are the perfect place to learn more about Sanctuary Mimo®
www.sanctuarymimo.com | Instagram: sanctuarymimo
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