Account Manager - Experiential

Account Manager - Experiential
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**Application Deadline:** 13 October 2026

**Department:** Account Management

**Employment Type:** Full Time

**Location:** New York

**Compensation:** $90,000 - $95,000 / year

### Description

Imagination is currently hiring for an Account Manager role that will be the key day-to-day leader on this account and requires  4+ years of relevant experience in the experiential campaigns and 7+ related fields, including agency or in-house marketing roles. Proven experience with integrated programs featuring solid digital strategies is required.

### Key Responsibilities

**Strategic Insight & Program Leadership**

* Responsible for leading and managing mid-level client relationships by understanding their business goals, objectives, and challenges
* Work closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectives
* Provide strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives
* Manage and mentor junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded
* Stay’s up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients
* Independently creates, tracks, monitors and enforced detailed scopes of work for projects.

**Account & Project Management**

* Develop and manage project budgets, ensuring that projects are profitable and that all costs are accounted for
* Identify new business opportunities, develop and present proposals to clients, and negotiate contracts
* Project manage workback, workstreams, internal stakeholders, and creative/production problem solving
* Monitor project performance and provide regular updates to clients and internal teams to ensure that projects are completed on time and within budget
* Streamline internal processes and identify areas to improve efficiency and effectiveness.

**Stakeholder Communications**

* Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided
* Identify potential project risks and develop contingency plans to mitigate them, escalating to Account Director and Senior Account Director or Executive, when necessary
* A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives

**Team, Vendor & Partner Management / Commercial & Operational Excellence**

* Excellent presentation, communication and client liaison skills
* Excellent verbal and written communication skills to effectively communicate with clients cross-functional teams, and internal stakeholders.

*Has sound experience across multiple channels specifically events, experiential activations,*

*exhibition design, digital, social media, screen content production and marcomms programs.*

* The ability to work on and manage multiple projects concurrently
* Team player, must be flexible, inclusive, positive and helpful
* Excellent attention to detail
* Strong organizational skills, able to manage project timelines, budgets, and resources effectively.

### Skills, Knowledge and Expertise

* Leads by behavior and attitude, not through position or tenure
* Thinks strategically – knowledge of Imagination and Client practices
* Inspires creativity and innovation – imagines creative solutions
* Drives results – achieves high levels of customer satisfaction
* Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
* Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
* Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
* Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
* Flexibility and adaptability, able to adjust to changing client needs and market conditions
* Ability to work weekends and holidays on occasion as required by client workload
* Must be able to travel internationally for up to two weeks at a time

**What you bring:**

* Proven experience leading multi-workstream programs with significant digital components
* Strong understanding of experiential delivery models, timelines, and constraints
* Experience owning budgets, schedules, and risk management at a program level
* Excellent communication management skillsA calm, structured, and solutions-oriented approach under pressure
* Strong organizational skills and attention to detail
* Bachelor’s Degree or equivalent experience

**You'll Succeed Here If You:**

* Enjoy orchestrating complexity and bringing order to creative ambition
* Thrive in fast-paced, collaborative, and high-visibility environments
* Are confident leading conversations, making decisions, and managing tradeoffs
* Appreciate the intersection of physical environments and digital experiences
* Take pride in delivering well-crafted, reliable, and impactful work

### Benefits

**What we can offer you:**

* Work with a state-of-the-art product and deliver it to exciting and innovative brands.
* Learning and development opportunities that contribute to professional growth.
* A fun, engaging work culture
* Be part of a mission-driven team that values agility, integrity, and excellence.
* Opportunity to contribute to large-scale, high-impact projects from day one.
* Dedicated personal growth & development through our GrowForward programme.

**Benefits and perks offered:**

* Comprehensive paid time off benefits
* Hybrid work model, where our team comes into the office a minimum of 3 days per week
* Generous parental leave
* Up to 4% safe harbor company 401k match
* Comprehensive, low-cost health benefits