Responsibilities: •Solve problems and suggest alternatives to previous arrangements if necessary •Lead pre-event and post-event meetings for assigned groups •Identify operational challenges associated with groups and works with the property team members and guests to solve these challenges and develop alternative solutions as needed •Manage client budgets to maximize revenue and meet client needs •Oversee guest experience from file turnover through the post event phase until the turnover back to Sales Department •Manage group room blocks and meeting space for assigned groups •Adhere to all standards, policies, and procedures •Celebrate successes and publicly recognizes the contributions of team members •Up-sell products and services throughout the event process •Participate in customer site inspections and assists with the sales process when needed •Act as liaison between salesperson and client throughout the event process •Review billing and payments with clients •Handle guest problems and complaints •Greet client during the event phase and hand-off to the operations team for the execution of details •Strive to improve service performance •Set a positive example for guest relations •Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details Our Company • MCR is the 3rd-largest hotel owner-operator in the United States. • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020. • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. • For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
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