Catering & Event Operations Manager

SSA Group at Pittsburgh Zoo & Aquarium is looking for a talented Catering & Events Operations Manager to join our team! All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope. WHO ARE WE For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Job Title: Catering & Event Operations Manager Department: Catering & Events Location: Pittsburgh Zoo & Aquarium, Onsite Reports to: General Manager, Assistant General Manager, (Sr.) Director of Catering Operations, or Sr. Manager of Catering Operations Revenue Oversight: $650,000+ WHO ARE WE For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. JOB SUMMARY The Catering & Event Operations Manager is responsible for supporting the Event/Catering Sales and Culinary teams by leading the catering logistics planning, coordination, execution, and quality control of events. This role involves advanced knowledge of client relationships, event logistics, and delivering customer satisfaction. This position is ultimately responsible for the delivery of seamless and memorable events. QUALIFICATIONS Job RequirementsStrong interpersonal and communication skills across all levels of an organization.Advanced leadership skills with an understanding of the importance of team building/development, while fostering partnerships.Exceptional problem solving/decision making skills combined with the ability to be organized.Demonstrates financial management, analytical, and planning skills.Demonstrates the ability to remain flexible in a fast-paced environment.Computer knowledge and skill level for basic office functions.Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.(Outdoor Venues Only): Must be comfortable working in an outdoor environment, including exposure to the elements.Ability to work varied hours/days, including nights, weekends and holidays, as needed.Previous ExperienceMinimum 4 years catering operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred.A minimum of 4 years of experience is required for this position; however, candidates with 6 or more years of experience will be given stronger consideration.Working knowledge of Tripleseat is a plus.All education backgrounds eligible, must be 18 or older.KEY RESPONSIBILITIES Event Planning & ExecutionDevelop and implement detailed plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts.Coordinate with sales representatives to understand event requirements and ensure all details are accurately captured and executed.Oversee the setup, execution, and breakdown of events, ensuring all aspects run smoothly and efficiently.Ensure all equipment, supplies, and materials are available and in good working condition for events.Walk event spaces with Sales Team before events to ensure everything is in working order and address any issues promptly.Communicate and collaborate effectively with the Sales Team, Culinary Team, and other departments involved in events, developing and implementing new strategies and procedures where necessary to ensure events are executed flawlessly. Including, but not limited to:Attend weekly BEO meetings to review all upcoming events, addressing concerns and needs to each…