Chop Banquets - Supervisor

Position Summary


The Event Supervisor is responsible for overseeing the full event lifecycle, including planning, administration, sales support, and execution. This role ensures events are properly organized, communicated, and delivered to both operational and financial standards.


Core Responsibilities


1. Daily Planning & Organization


Review EOs, emails, Ameego, and event systems daily


Ensure all event details are accurate and communicated


Maintain readiness of rooms, boards, and documentation


Apply the Success Triangle in decision-making


2. Event Execution Oversight


Greet clients and confirm event expectations


Coordinate timing with kitchen, service team, and host


Monitor guest experience and resolve issues


Ensure all complaints are followed through to resolution


3. Administrative & Sales Responsibilities


Manage and create EOs, invoicing, and event documentation


Fully trained in all aspects of operating systems including OSEM, Ameego and POS


Track sales activity and maintain accurate records


Respond to sales inquiries and leads professionally and promptly


Support or act on behalf of the Event Manager


Ensure all events are entered correctly into POS


Complete credit card pre-authorizations


Complete event postings and payments in OSEM


4. Operations & Facility Management


Prepare detailed setup instructions for teams


Maintain event spaces and storage areas to standard – Show ready at all times


Conduct facility walkthroughs to ensure:


Cleanliness


Functionality (lighting, equipment)


Communicate operational updates with leadership


5. Labour & Scheduling


Manage weekly schedules, and create


Monitor labour usage and adjust as needed


Ensure appropriate staffing levels for all events


6. Team Leadership & Development


Support team development and coaching


Train new employees and ensure onboarding completion


Conduct or support interviews and hiring processes


Promote accountability and performance standards


7. Weekly & Period Responsibilities


Place AV and inventory orders


Coordinate beverage and liquor orders


Manage inventory (OSI, smallwares)


Complete required reporting (SOCAN, etc.)


Key Performance Indicators (KPIs)


Accuracy of event documentation (EOs, invoices)


Client satisfaction and retention


Response time to leads and inquiries


Event organization and readiness


Operational efficiency and cost control


Team development and engagement