Client Communications + Event Coordinator

Client Communications & Office Coordinator

The Distracted Dog — Peoria, ILPart-Time / Full-Time$19–$22 per hour + performance-based bonuses

About the Position

The Distracted Dog is looking for a confident, personable, and highly organized Client Communications & Office Coordinator to join our growing team.

This position is a combination of client communication, lead follow-up, scheduling, office organization, and event coordination. A major part of the role will involve communicating with potential and current clients by phone and text, so we are looking for someone who genuinely enjoys talking with people and is comfortable taking the lead in conversations.

This is not a traditional sales position, and you will not be expected to pressure people into purchasing dog training. However, strong communication, inside-sales, appointment-setting, or customer-service experience is a major plus. You should be comfortable building rapport, answering questions, addressing concerns or objections, following up consistently, and helping qualified potential clients take the next step of scheduling an evaluation.

No dog training experience is required. We can teach you our programs and processes. We are much more interested in finding someone who is excellent with people, dependable, organized, and confident on the phone.

What You’ll Be Doing

Your responsibilities will include:

Answering incoming phone calls and responding to potential clientsReturning missed calls, texts, and inquiries in a timely mannerFollowing up with new leads who have expressed interest in our training programsBuilding rapport with potential clients and learning about their dog, goals, and concernsHelping qualified leads schedule evaluationsFollowing up with scheduled evaluations when neededCommunicating with current clients regarding scheduling, appointments, and general questionsMaintaining organized client records and paperworkAssisting with scheduling and general office organizationHelping keep administrative systems and documents organizedAssisting with planning and coordinating company eventsCommunicating with vendors and other businesses for events when necessaryHelping with miscellaneous administrative projects as they ariseWorking with the training and management team to make sure clients receive clear and consistent communicationSchedule & Remote Work

This position is expected to include approximately 20 hours per week scheduled in our Peoria office.

Additional paid hours may be completed remotely and can include:

Answering and returning client callsResponding to client communicationLead follow-upSchedulingAdministrative projectsEvent coordination and planningBecause potential clients may call outside of normal office hours, flexibility with phone communication is important for this position. We are looking for someone who can help us maintain strong phone responsiveness even when they are not physically in the office.

Weekly hours may vary depending on call volume, workload, events, and the needs of the business. There is opportunity for this position to grow as the company continues to grow.

Who We’re Looking For

The right person for this position is:

Extremely comfortable talking on the phoneFriendly, personable, and easy to talk toConfident leading conversations with new peopleAble to build rapport quicklyComfortable addressing questions, concerns, and objections without being pushyStrong at following up and keeping conversations from falling through the cracksOrganized and able to manage multiple responsibilitiesDependable and responsiveAble to work independently without needing constant directionComfortable switching between phone calls, scheduling, paperwork, and other administrative tasksProfessional when communicating with clientsAble to stay calm and communicate clearly when dealing with frustrated or concerned clientsWilling to learn our services well enough to confidently explain them to potential clientsSomeone who takes ownership of their responsibilities and looks for things that need to be doneExperience

Previous experience in any of the following is a plus:

Customer serviceInside salesAppointment settingPhone-based customer communicationReception/front deskOffice administrationClient relationsEvent coordinationPrevious dog training experience is not required.

We are willing to train the right person if they have the communication skills, personality, organization, and work ethic we’re looking for.

Compensation

$19–$22/hour, depending on experience and qualifications.

This position will also have the opportunity to earn performance-based bonuses.

Bonuses may be tied to measurable areas such as:

Lead follow-upEvaluation schedulingEvaluation attendance/show ratesPhone responsivenessOverall client communication performanceThese bonuses are intended to reward strong communication, consistency, and follow-through rather than create a high-pressure commission-based sales environment.

About The Distracted Dog

The Distracted Dog is a growing dog training company serving Peoria and the surrounding Central Illinois area. We offer Board & Train programs, Private Lessons, and other training services designed to help dogs and their owners live better lives together.

We have a close-knit team and are looking for someone who can become an important part of the day-to-day operation of the business. This person will often be one of the first interactions a potential client has with our company, so professionalism, personality, and communication matter tremendously.

How to Apply

Please submit your resume and tell us briefly why you think you would be a good fit for this position.

Attention to detail matters in this role. To show us that you read the entire job posting, please include the words “RING RING” somewhere in your application or cover letter.

Applications that do not include RING RING may not be considered.

We look forward to hearing from you!

Pay: $19.00 - $22.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

Employee discountPaid time offWork Location: Hybrid remote in Peoria, IL 61615