Director of Events | Full-Time | PPL Center

Overview Provides highly responsible staff assistance to the General Manager. This role pays an annual salary of $70,000-$80,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) Responsibilities • Oversee event management activities for all facility events • Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events • Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures • Exercise direct supervision over Event Managers, Event Coordinators and Event Staff • Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget • Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly • Inspect facilities to ensure they are being maintained properly for events • Develop crowd management and event staffing plans and supervise event staff during events • Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges • Review and approve final billing to facility users prior to settlement or release of invoice • Work closely with the general public by monitoring services provided and addressing complaints in a timely manner • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service • Conduct planning and operational meetings as required to ensure smooth coordination of event activities • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities • Prepare and present regular staff reports and other related correspondence • Work with other department directors in a variety of tasks • Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate • Interpret and apply all relevant federal, state and local regulations • Serve as Event Manager as needed • Routinely serve as Manager on Duty • Additional duties as assigned Qualifications • Minimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility • Supervisory experience required • Bachelor's degree or better from an accredited college or university • Graduate of IAAM Public Assembly Facility Management School preferred • Possession of, or ability to obtain a valid state driver's license • Knowledge of customer service practices • Knowledge of crowd control • Ability to prepare, track, control and analyze budgets • Experience with AutoCAD preferred.