Director of Security and Event Services | Full Time | Rhode Island...

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Responsibilities • Assist the General Manager in planning, directing and managing the day-to-day operations of the facility • Assist the General Manager in the development and administration of the facility's operating and capital budgE work directly with the department directors in developing departmental operating budgets and revenue projections; • Oversight and ownership of all front of house, back of house and security matters. • Establish and maintain effective working relationships with staff, facility stakeholders and facility users • Plan, service and supervise large events • Plan, direct and evaluate the work of subordinates • Provide leadership for event personnel • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives • Communicate clearly and concisely in the English language, both orally and in writing • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed • Complete all duties with a customer service focus through teamwork and dedication advance of events/shows • Assist in the preparation of building to meet the requirements of upcoming events/shows • Assist with the completion of pre-show event financial estimates • Assist with the completion of post-show event settlements • Advise lessees on services available from independent contractors for events • Recruit and train event, parking and security staff • Create work schedules for event, parking and security staff, delegate assignments and review performance and results • Function as a liaison between users of the facility and the facility staff • Recommend and evaluate required event staffing levels • Coordinate communication between building staff and show staff during load in and load out • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors, etc... • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction • Order and maintain equipment (radios, headsets, etc.) Qualifications • Five to seven years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting • Bachelor's degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field • Additional years of experience may be substituted for formal education, licenses or certificates • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, or similar programs and Internet software • Possession of, or ability to obtain, a current CPR certificate • Possession of, or ability to obtain, a valid drivers' license • Knowledge of Public Assembly facility management • Knowledge of Operational characteristics of events • Ability to identify the needs of users of the facility • Knowledge of crowd management and control techniques • Knowledge of customer service practices • Knowledge of principles of supervision and training • Demonstrated familiarity with facility use contracts • Knowledge of fire and public safety regulations • Knowledge of food service practices and regulations • Knowledge of equipment and electronic systems in public assembly facilities • Experience with budget preparation and control • Knowledge of Public Relations • Familiarity with terminology used in entertainment/convention/public assembly settings • Knowledge of relevant federal, state and local regulations At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.