The Entertainment Coordinator is responsible for supporting the Entertainment Team and Marketing Department in maintaining a positive front-of-house experience for entertainment shows at The Pantheon. This role performs administrative duties and coordinates front-of-house needs, including scheduling and managing ushers and volunteer staff on show days. The position requires strong communication skills and the ability to foster a positive, guest-focused atmosphere.
* Schedule ushers monthly and coordinate ushers and volunteer staff on show days
* Update and maintain the entertainment calendar, trackers, and department inventory
* Ensure entertainment signage is properly displayed and removed when appropriate
* Troubleshoot ticketing issues and resolve guest complaints and requests on show days
* Assist management with ticketing and box office operations through Ticketmaster (Archtics & TM1)
* Program ticket scanners and provide ticket scanning reports to IT
* Deliver exceptional customer service to all guests, including casino VIP guests
* Provide additional operational support to Thread Bar & Pool Entertainment
* Perform other duties as assigned
* Must be 21 years of age or older upon employment.
* Degree in Marketing, Communications, Business Administration, or equivalent experience in gaming, entertainment, or hospitality preferred
* Basic computer proficiency (Word, Excel, PowerPoint, etc.)
* Ability to type at least 35 words per minute
* Strong interpersonal and teamwork skills
* Ability to maintain composure and deliver excellent guest service in all situations
* Working knowledge of Ticketmaster systems (Archtics, Host, TM1) preferred
Wage: $20.00 per hour
ADDITIONAL REQUIREMENTS
* Must be able to work flexible hours, including evenings, weekends, and holidays as needed
* Must be able to speak, read, write, and understand English
* Must be able to tolerate areas containing secondhand smoke
* Ability to maintain regular, predictable attendance according to schedule
* Ability to work in a fast-paced environment and manage multiple tasks under time constraints
* Must be able to handle high business volume and sensitive situations involving team members and guests
* Ability to manage multiple projects and adapt to changing priorities and unforeseen challenges
* Must be able to respond to visual and aural cues
* Must have manual dexterity to operate office equipment
* Must be able to recognize and respond to individuals with questions
* Must be able to maneuver around the office and property
* Must be able to work independently
* Must be able to lift and carry up to 10 pounds
* Must be able to bend, crouch, kneel, twist, and work at a desk or counter when performing job functions
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