Event Coordinator

The Event Coordinator contributes to the overall success of the organization by working closely with show management, site management and major customers to respond to client needs. The Event Coordinator supports the Sales & Marketing Team and will be responsible for but are not limited to the following: • Supports and coordinates customer sales and service activities with show management, site management and major customers to respond to client needs and resolve customer sales and service issues during pre-show and through onsite presence at assigned events • Building client relationships, by consulting with clients on their overall Internet and Telephony needs provide a best fit event solution • Attending planning visits and pre-conference meetings for all assigned events to understand client expectations • Researching previous event history, utilizing proprietary company database and other means • Building detailed quotes for clients and following up on revisions and updates • Keeping detailed orders in company database and ensuring that all changes are up to date • Creating and delivering all pertinent information about events to the internal team • Collecting and rectifying all funds for assigned events. Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed • Fully utilizes and understands all aspects of company proprietary software system • Assists and answers all customer sales and service staff inquires • Understands and clearly explains and recommends all aspects of company products and services to the customers • Ensures compliance with all company policy • Provides guidance and training to lower level CSSRs. • Communicates with other department team members on customer sales and service issues • Works evenings and weekends on occasion • Additional duties as assigned As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.