In short, learning all aspects of the Conference Center and having the full knowledge of a Conference Center Specialist to ensure the team is fully supported. Work with all levels of personnel on client events as well as office, department, and firm meetings and events. Maintain and apply a thorough knowledge of Firm procedures and practices to ensure questions are anticipated, answered, and resolved; to regularly heighten client service standards; and to ensure that the Conference Center provides premier service to visitors and personnel. Build client trust; accountably and resourcefully resolve routine and non-routine questions for visitors and personnel related to Conference Center, visitor needs, Firm procedures, etc. Monitor conference room and visitor needs throughout the day; provide on-site and hands-on assistance as needed; collaborate with Conference Center Specialists and others team members to ensure conference room needs are anticipated and met.
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