Event Planning Manager

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job—it’s a chance to align your career with a life in balance. Position Overview As the Event Planning Manager, you will embody the ethos of the Miraval well‑being brand, be a competent individual who has experience in events and the functions of a hotel. The Event Planning Manager is responsible for planning and executing all aspects of assigned group events from contract through the onsite event. Responsibilities Serves as primary point of contact for all group business at Miraval and fully coordinates events so that guest experiences are consistent with what has been represented to our guests Generates revenue through educating and selling Miraval Experiences that are engaging and embody our core values; primarily meetings, private meals, and programming Assures that all event services are provided in a manner that exemplifies established quality standards and are in compliance with applicable regulations and requirements Schedules hotel spaces, creates and publishes calendars and notices to ensure that guests, attendees, and hotel staff are informed of all group events, including programming Interfaces with clients daily while on property and handles all staff introductions Stays informed on the latest trends for activities and programs of competitors and guest demands Daily tasks include, but are not limited to, conducting property tours, creating catering and sales portfolios (resumes), arranging AV and other meeting needs, creating collateral and menus, and communicating with other team members to ensure that scheduled events are run properly Performs all tasks and provides services in compliance with policies, procedures, work instructions, training, codes of conduct, recognized best practices, safety laws and regulations Is familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Demonstrates a positive attitude and acknowledges guests in a welcoming and friendly manner Ensures that all confidential and financial data is maintained securely and handled in a discreet fashion Participates in available training opportunities and applies learnings and newly identified best practices where possible Makes suggestions to improve the delivery of guest services and identifies new business opportunities that will enrich the Miraval guest experience Supports the team by anticipating and providing help as needed Responds to all complaints and problems in a positive manner and takes action to resolve Shows concern by taking action to assure that our guests have a quality experience Manages rooming lists, cut‑off dates, and attrition calculations in conjunction with the Sales & Events Coordinator Manages final group bill, deposits and final payment including World of Hyatt points and commissions Prioritizes and follows through on all job‑related duties Accurate assimilation and processing of banquet charges for accounting Assists sales team in coordinating in‑market sales trips or FAMS Sources vendors for meeting services not in Miraval inventory including upcharge per SOP Conducts follow‑up post events Qualifications Embraces the ethos and culture of the Miraval well‑being brand University degree or diploma qualification in Sales or Marketing and/or Hospitality or Tourism Management or industry experience equivalent Previous experience in hotel event management or similar Minimum 3 years’ experience within a 4–5‑star hotel sales environment Understands that the Miraval clientele may vary from traditional hotels in regard to target audiences, size of group and intention of visit Excellent emotional intelligence Effective as a team player within the Sales Department, as well as the hotel in general Ability to easily and willingly adapt to a change of policy, procedures, and work environment Ability to create detailed and complete event orders to communicate event setup, AV needs, F&B needs, and programming Understands how to communicate through a group resume to convey all event needs Understands how to manage event orders, group resumes, and the distribution to services teams Experience conducting and planning site tours and visits Benefits iAm Days to spend a paid 8 hours experiencing Miraval, twice per year Up to $1000 in Well‑being or Tuition Reimbursement for personal and professional growth Discounted and Complimentary Hyatt Hotel nights Medical, Prescription, Dental and Vision Insurance on 30th day of employment 401(k) with company match Generous Paid Time Off program Paid Family Bonding Time and Adoption Assistance Complimentary daily colleague meals Employee Stock Purchase Plan Access to resort facilities including spa services, programs, hiking trails and fitness center Exact benefit package is contingent on status All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.