Event Services Manager

Job Summary:

Four Seasons Hotel Washington, D.C. is seeking an experienced and detail-oriented Group Event Services Manager to join our exceptional Sales & Events team. This individual will play a pivotal role in executing high-profile, flawlessly coordinated group events at our luxury Georgetown property. From diplomatic galas to industry summits, you'll serve as the main point of contact for clients from planning through execution, ensuring an unforgettable guest experience that reflects the Four Seasons brand of excellence. If you're a strategic thinker with a passion for service, creativity, and seamless logistics, we invite you to apply.

Responsibilities:

Act as the primary liaison between the hotel and group clients from contract signing through event execution.Manage all aspects of group and event logistics including meeting space setup, banquet operations, F&B planning, AV coordination, and vendor needs.Conduct site inspections and pre-conference meetings with prospective and confirmed clients, showcasing service capabilities and venue assets.Ensure clear, proactive communication of group details across all departments to support flawless execution.Maintain up-to-date records in systems such as Delphi and Opera, including event notes, diagrams, and rooming lists.Support hotel departments with on-site client presence during events to resolve issues and exceed guest expectations.Partner with Sales, Catering, Banquets, Culinary, and Front Office to customize group experiences aligned with client objectives.Participate in regular forecasting and budgeting meetings, contributing to revenue planning and expense control.Stay informed on current trends in luxury events, hospitality innovations, and client engagement strategies to enhance offerings.Qualifications and Experience:

Minimum of 2 3 years of experience in event services, catering, or group sales in a luxury hotel or high-end event venue.Strong knowledge of hotel operations, event logistics, and F&B service standards.Excellent organizational, time management, and problem-solving skills with an ability to juggle multiple priorities.Outstanding communication and client-relations skills; capable of building trust and rapport with high-profile guests and vendors.Proficiency in event management software and systems such as Delphi, Opera, and Microsoft Office Suite.Flexibility to work varying schedules including evenings, weekends, and holidays based on event needs.Bachelor's degree in Hospitality, Event Management, or a related field preferred.Benefits:

Four Seasons is committed to providing a world-class employee experience with a generous benefits package including:Medical & Vision Insurance 95% employer coveredDental Insurance 100% employer coveredComplimentary Life Insurance and Short-Term Disability Insurance401(k) Retirement Plan with employer matchPaid Holidays, Vacation, and Sick LeaveComplimentary employee mealsComplimentary stays at Four Seasons properties worldwidePet Insurance optionsContinued education reimbursement and professional development supportGlobal mobility opportunities within Four Seasons networkSalary:

Annual Base Salary: $78,000

Additional opportunities for incentive compensation or bonus eligibility may be available based on performance and departmental goals.

About the Company:

At Four Seasons, we are inspired by our purpose: to create impressions that last a lifetime by delivering exceptional service grounded in genuine care. We empower our people through a culture built on trust, support, and opportunities for growth.

Four Seasons Hotel Washington, D.C., located at the crossroads of the city's political, cultural, and social scene, is a landmark of timeless luxury. Steps from Georgetown and overlooking the C&O Canal, the hotel is a sanctuary for diplomats, global leaders, and discerning travelers seeking personalized experiences and discreet hospitality. With world-class amenities including a Michelin-starred dining destination and one of the city's top wellness facilities, our hotel offers both sophistication and a dynamic work environment.