["Event Services Manager","Event Services Manager"]

**Providing Exceptional Customer Service**- Makes presence known to customer at all times.- Stays available to solve problems and/or suggest alternatives to previous arrangements.- Sets a positive example for guest relations.- Interacts with guests to obtain feedback on product quality and service levels.- Responds to and handles guest problems and complaints.- Empowers employees to provide excellent customer service. **Conducting Human Resources Activities**- Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.- Ensures employees understand expectations and parameters.- Attends and participates in all pertinent meetings.- Leads shifts and actively participates in the servicing of events.- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.- Conducts monthly department meetings with Event Service staff.- Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances._At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. In joining Gaylord, you join a portfolio of brands with Marriott International. Skills: Administrative Skills, Catering Services, Customer Support/Service, Dance, Documentation, Emergency Procedures, Equipment Maintenance/Repair, Event Management, Financial Administration, Financial Control, Food and Beverage Industry, High School Diploma, Human Resources, Inventory Management, Loss Prevention, Operational Support, Problem Solving Skills, Safety Process, Safety Training, Sanitation, Set Goals, Staff Training, Team Lead/Manager, Time Management Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore.

Create an account to see the full posting, access our search engine, and more.